Looking for inputs, I'm not saying that I must be right, but I'm sure I do have a point.
Just checked the forum a bit and found that the low definition 12GB was 35MB which is 0.2%
but for a 50MB it's 10%, that doesn't make sense to me.
sent an email to 2deg:
This morning I just discovered my national data pack was automatically renewed before it was finished.
I do realize you sent me a message telling me it would be done when data is "almost out" or next month., what I didn't know was that your definition was 5MB. Technically you can easily auto renew it when it hits the final few KB. Sure the 5MB auto renewal condition is buried under your terms and conditions in a PDF file online, however, as a customer I'm dissatisfied when you do have the obligation to make it clear to me. Even your customer representative had to look it up when he was answering me. (#REF: XXXXXX, XX/XX/XXXX XX:XX)
For general phone use cases it is unlikely for a customer like me to go online to check your definition when you can easily make it clearer by changing "when almost out" into "under 5MB" in the text message you sent me when I applied.
I've stopped the plan immediately after I received the notification and stopped the data connection on my phone until I get the renewal of the plan removed, for which I still have 54.42 MB left.
Hopefully I can see an improved notification when I'm buying a plan.
Trusted
2degrees
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