Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



224 posts

Master Geek
+1 received by user: 4


Topic # 112783 20-Dec-2012 10:17 Send private message

Since I upgraded my SGS3 my snapper (on SIM) card can't be found. Anybody got any ideas what I should try? was working before that.

Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

4 posts

Wannabe Geek
+1 received by user: 1

Trusted
Snapper

  Reply # 735366 20-Dec-2012 11:10 Send private message

Hi there,

We are aware that some customers with a Touch2Pay Samsung Galaxy S III who have updated to Android’s  Jelly Bean 4.1.1 are experiencing issues with the Snapper widget saying ‘not found’ (when the phone has been turned off and back on again) or they can’t access the Snapper Mobile app as soon as they have loaded the phone. We are currently working on a solution and will update the app in Google Play once we have a fix. The root cause appears to be a timing issue related to the SIM Alliance Open Mobile API.

In the meantime, there is a workaround for this issue:

1. Remove the widget. To do this, hold the Snapper widget and move it to 'Delete' (Trash can)

2. Restart your phone

3. Once your phone has loaded completely, please wait 60 seconds before you try to access the Snapper Mobile app.

With the Snapper Mobile app you’ll be able to see your real-time Snapper balance, and access a detailed view of your Snapper. Please note, this issue won’t affect the ability to pay with your phone. If you haven’t already done so, we recommend that you tick ‘Allow automatic updating’ for the Snapper Mobile app in Google Play so that you’ll receive any Snapper Mobile app updates automatically when they become available.

We would like to apologise for any inconvenience this may cause.

Thanks,

Team Snapper



 

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Does NZ need better gun laws?
Created by mattwnz, last reply by KiwiNZ on 2-Sep-2014 06:46 (76 replies)
Pages... 4 5 6


Judith Collins: I am resigning
Created by Presso, last reply by gzt on 1-Sep-2014 23:59 (108 replies)
Pages... 6 7 8


Cirque du Soleil Cellphone Hijack
Created by myopinion, last reply by PhantomNVD on 1-Sep-2014 18:01 (21 replies)
Pages... 2


Lightbox quality comments
Created by ronw, last reply by Lurch on 1-Sep-2014 20:14 (99 replies)
Pages... 5 6 7


Orcon Global Mode launched
Created by freitasm, last reply by shk292 on 1-Sep-2014 11:32 (132 replies)
Pages... 7 8 9


Lightbox press event release
Created by freitasm, last reply by IcI on 30-Aug-2014 17:54 (562 replies)
Pages... 36 37 38


recovering light box video
Created by ronw, last reply by ripdog on 1-Sep-2014 21:12 (35 replies)
Pages... 2 3


BigPipe Support (No Reply for 2 Hours)
Created by Ryuken, last reply by BigPipeNZ on 1-Sep-2014 21:29 (16 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.