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36 posts

Geek
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Topic # 112909 26-Dec-2012 23:53 Send private message

After some help to set up email on my iPhone.

In coming is [email protected], mail.companyname.co.nz etc

Outgoing pop is set to smtp.2degreesmobile.net.nz

Which is all good.

However when I am at home and hooked up to telstraclear wifi it won't let me send emails unless I turn off wifi and send 3G. How can I change this ? Or is. It an issue with TC ?

Cheers

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994 posts

Ultimate Geek
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  Reply # 737547 27-Dec-2012 01:10 Send private message

You will find most ISP's block access external access to their SMTP servers which is why you find it doesn't work how you expect it to.

The email provider your domain is with should have their own smtp or even imap setup.





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  Reply # 737548 27-Dec-2012 02:48 Send private message

On the iPhone you can have more than one smtp server address and if mail fails to send on one address it will try another, So load the TCL smtp server address into the iPhone as well






36 posts

Geek
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  Reply # 737553 27-Dec-2012 06:56 Send private message

So to clarify what you're suggesting is make the outgoing SMTP the compNy domain name one rather than 2 degrees ?

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  Reply # 737554 27-Dec-2012 07:06 Send private message

globe: So to clarify what you're suggesting is make the outgoing SMTP the compNy domain name one rather than 2 degrees ?


No have both loaded




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  Reply # 737559 27-Dec-2012 08:41 Send private message

globe: So to clarify what you're suggesting is make the outgoing SMTP the compNy domain name one rather than 2 degrees ?


Load the one you are most likely to use as the primary outgoing server for the mail account (i.e 2 degrees if you are primarily on the road), then set up the Telstra one for when you are on WiFi as an alternative (under advanced settings for that account).

When sending, it tries the primary server first, if that fails, it steps through the alternatives until one works.



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Geek
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  Reply # 740651 6-Jan-2013 14:21 Send private message

RunningMan:
globe: So to clarify what you're suggesting is make the outgoing SMTP the compNy domain name one rather than 2 degrees ?


Load the one you are most likely to use as the primary outgoing server for the mail account (i.e 2 degrees if you are primarily on the road), then set up the Telstra one for when you are on WiFi as an alternative (under advanced settings for that account).

When sending, it tries the primary server first, if that fails, it steps through the alternatives until one works.


So I have tried this and it still only sends when I turn off the wifi. I have loaded smtp.2degreesmobile.net.nz as the 2nd smtp as suggested but outgoing messages keep coming back as "the recipient was rejected by the server". If I turn off wifi it sends via 2degrees.

Information that may or may not be relevant is the mail account is a roundcube mail account, and my home ISP is telstraclear.

Cheers



36 posts

Geek
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  Reply # 740653 6-Jan-2013 14:29 Send private message

I suspect it may be more to do with the roundcube maybe ? I have an android with gmail and my work (a corporate) email set up and they both seem to fire fine from home via the wifi (at least I'm assuming it's going via the wifi)

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  Reply # 740655 6-Jan-2013 14:41 Send private message

Ask your company's network administrator if their SMTP server (if they run one) is accessible from outside the work LAN. If so, does it need authentication (hopefully it does!). If it is accessible, use that server.

If that server is not available, or does not exist, then you need to use a server that is associated with the method you are using for internet connection. So, if you are connected via 3G to 2 degrees, use their server. Connected via WiFi to TC, use their server.

You will hit a problem if the server provided by the method you are connecting by (i.e. TC's server on WiFi, 2D's server on 3G) is not happy with sending mail for your company's domain - no easy way around this.


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  Reply # 740657 6-Jan-2013 14:44 Send private message

ALWAYS try and use the SMTP server of your domain name provider if at all possible. They will usually be on port 587. Using an ISP's SMTP server is a last resort and should be avoided. Plus if you hook into any other WiFi you would have to change it again - the domain provider's address should work on any network.

Geekzone people - remember to try and avoid using ISP's SMTP servers for relay. They won't have appropriate things such as SPF setup for that domain.







36 posts

Geek
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  Reply # 740773 6-Jan-2013 21:41 Send private message

Zeon: ALWAYS try and use the SMTP server of your domain name provider if at all possible. They will usually be on port 587. Using an ISP's SMTP server is a last resort and should be avoided. Plus if you hook into any other WiFi you would have to change it again - the domain provider's address should work on any network.

Geekzone people - remember to try and avoid using ISP's SMTP servers for relay. They won't have appropriate things such as SPF setup for that domain.


I've done that but it isn't letting me send. Any suggestions ?



36 posts

Geek
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  Reply # 741667 8-Jan-2013 14:40 Send private message

Latest update, got the missus to try sending an email using the same set up at work where there is a vodafone wifi. Emails went ok which suggests it is something to do with telstra clear wifi at home i think ?

Does this make sense and if so any suggestion as to a way forward to resolve this ?  cheers

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