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Microsoft NZ

Topic # 113234 10-Jan-2013 13:07 Send private message

I know you get what you pay for, and $99 for 12GB of 3G data is cheap

For the past couple of months I've found 2Degrees data in Auckland Viaduct area very very slow a lot of the time, even at the early hours of the morning

3000ms pings from me mobile in Auckland CBD to a server on the Auckland IX is not really a nice experience

I've reached out to 2d on twitter a few times with no response, not called in support yet

I can't believe I'm the only one experiencing this. I have 2 2d data sims here and when it goes slow they both go slow. Put in a Voda SIM on the same hardware and I get blazing fast DC-HSPA speeds

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BDFL
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  Reply # 742994 10-Jan-2013 19:13 Send private message

Are you connecting to 2degrees on 2G or 3G?




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  Reply # 743006 10-Jan-2013 19:23 Send private message

Whilst I'm no longer with 2degrees (new job who pay the bill and ported number to different network), when I was (6 months ago) I always found the speed to be great.  This was all over Auckland including in the Viaduct area (although I didnt work in that area so was only there from time to time).

I'd contact 2degrees support via official support channels if I were you. 

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  Reply # 743065 10-Jan-2013 22:08

was just there, had no issues.

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Vodafone NZ

  Reply # 743066 10-Jan-2013 22:10 Send private message

SteveON: was just there, had no issues.


Viaduct has more than one 2D cell, I would say you were connected to another cell






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  Reply # 743151 11-Jan-2013 09:49 Send private message

freitasm: Are you connecting to 2degrees on 2G or 3G?


3G not edge. Currently have 5 bars signal out of 5 in the viaduct, 945am this morning, and it takes 69 seconds for front page of www.nzherald.co.nz to completely load as an example

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  Reply # 743285 11-Jan-2013 14:07 Send private message

What device are you using?



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  Reply # 743295 11-Jan-2013 14:14 Send private message

eXDee: What device are you using?


speed is pathetic on every device I've tried

HTC HD2
HTC Trophy
HTC Titan
Nokia Lumia 800
Nokia Lumia 900
Nokia Lumia 920
iPad 2
iPad 3
USB 3G dongles

physical location is in the Auckland Viaduct / Wynyard Quarter area

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2degrees

  Reply # 743331 11-Jan-2013 15:04 Send private message

nathan:
eXDee: What device are you using?


speed is pathetic on every device I've tried

HTC HD2
HTC Trophy
HTC Titan
Nokia Lumia 800
Nokia Lumia 900
Nokia Lumia 920
iPad 2
iPad 3
USB 3G dongles

physical location is in the Auckland Viaduct / Wynyard Quarter area


Hi Nathan

Have you tried locking manually to our network and 3G signal if you find one. 

Can you PM your details and include the following info - 

The 022 number of each SIM
Are settings at Dual mode (GSM & WCDMA)?
Is network search on 'Auto'?
Does the speed change depending on the SIM?
The exact location - including street number, street name
Alternate contact number
In your words, what are you experiencing - 
Is the handset getting no reception? Low signal bars?
Does the handset say limited service, no service? 
How long has it been going on for?
Any error messages? 

Thanks 
^POB


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