I have spent the past 2 years on their network and this week have finally decided to leave. I love the companies drive, attitude and value. And that’s where it stops. 2degrees service is horrible when it comes to reliability.
Call quality is good but there are two major issues:
1) Often my phone will not pickup calls, even when in full range.
2) Text messages are super un-reliable, from 2degrees and other networks.
Cellphones are a luxary and SMS should not be considered a guaranteed service. One lost text is annoying but 5-10 a week is just silly; I have missed meetings, outings and been late because I just never got that text.
Friends around me who are on 2degrees and have started to complain of the same issue. Texts just don’t arrive. A year ago I would say that 50% of my friends were on 2degrees, whereas now I would say 1/3rd have switched or are thinking of switching.
A friend of mine has a good contact who works with 2degrees, and it looks like they are hainvg real issues with their core network. 2degrees is one of only 2 (?) networks worldwide built with Huawei almost end-to-end.
This is has two major issues
1) The core infrastructure is not well tried and tested
2) The switch is unique, be-spoke and unreliable. To the point where “2degrees don’t know how to operate it properly”.
I may be wrong here, the information could be wrong, but hes not the first person to tell me this.
Their customer care told me that they want to see points in time where texts have gone missing so they can investigate, I find this silly. I’m not asking my friends to do this for me. Their network should just work.
Anyhow, I have fixed the issue and am very happy.
I moved to telecom.