groynk: This is getting hard now...
I lose all my saved up minutes? I just hit 1400 saved minutes.
Let me start at the beginning: My 6months are up on my grossly underused $89 plan.
So I logged in to my2degrees to change my plan on Saturday (2 Feb) to the old $29 plan, they prompted me to "update my details", good idea (since I'm moving house this week), so I updated my address, and it says "thanks we have updated your details". Sweet, all done.
Today (4 Feb) on my billing day my $89 plan rolled over... strange, maybe it'll change tonight overnight... I logged in and checked the change plan screen, still $89 ok select $29 plan, oh great a second confirm screen that I obviously got bypassed away from because of the edit personal details button!!! Great process flow 2degrees process designers! Damnit!
So I hit confirm: "your plan will be changed 4 march". Come on!
I think: 'damnit! ...oh well, who cares. No hang on, I do, it is $60, and I need the money. So I will ring up".
After some explaining and checking: "I'm sorry sir but I have 'cross-checked' and we cannot update your plan this month because you have already been billed..." (Less than hours ago. And actually I haven't received any bill)
So I'll have to bite it. $60 hurts, but isn't worth the stress, me thinks... big faceless company can have this one...
But no, now you tell me, I will lose my (1400) now 1800 saved up minutes in March too!? Seriously?
I saw absolutely nothing about the terms of the new plans on my change plan process online, neither heard about them from the helpful phone lady.
Yes, I now see them on the main 2degrees website, but only after reading some posts here, and if I wasn't a GZ reader I'd have no clue until I lost my preciouses minuteses next month!
Here is what might have happened..
When you did the change online the first time, it was scheduled to do the change today and give you the old (pay monthly) $29 plan but when you did it again then it gave you the new carryover plan and thats when you lost the minutes
Whats still confusing though is when you had already done the change of plan earlier then why it didnt take effect today when your billing month rolled over..
Maybe 2Degrees customer care can shed some light on that..