Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 
264 posts

Ultimate Geek
+1 received by user: 5

Trusted

  Reply # 765307 18-Feb-2013 17:32 Send private message

Changed from OLD $89 to OLD $39 - its rolled over and I kept minutes (Woot as over 2000) but I see they gave me a 1g pack on the first day of the new "OLD $39 plan" at $0.00 which is fine but it never did that on old $89 plan, it was just there. Been and checked the old bills online and cant see it ever adding a 1g pack.

Is that how it worked for everyone on the OLD $39 or should I call them just in case. Only other thing was day it rolled over I showed as having 2g to use (which seemed wrong) and next day show as 1g (which seems right).



524 posts

Ultimate Geek
+1 received by user: 37


  Reply # 765312 18-Feb-2013 17:45 Send private message

Quinny: Changed from OLD $89 to OLD $39 - its rolled over and I kept minutes (Woot as over 2000) but I see they gave me a 1g pack on the first day of the new "OLD $39 plan" at $0.00 which is fine but it never did that on old $89 plan, it was just there. Been and checked the old bills online and cant see it ever adding a 1g pack.

Is that how it worked for everyone on the OLD $39 or should I call them just in case. Only other thing was day it rolled over I showed as having 2g to use (which seemed wrong) and next day show as 1g (which seems right).




To me it looks like it is behaving normally.  On the rollover day I often see the remnants of my previous allowance plus my new allowance (e.g. 200 bonus minutes instead of 100 as well as my remnant data plus my new data).  Never tried to use it all though.

754 posts

Ultimate Geek
+1 received by user: 17


  Reply # 765313 18-Feb-2013 17:48 Send private message

So do those people who sign up to the new plans get automatically get updated to revised carryover minute ones in 6 months or whenever they are updated? Or are they stuck on today's offerings for their contract length?

918 posts

Ultimate Geek
+1 received by user: 47

Trusted
2degrees

  Reply # 765726 19-Feb-2013 12:46 Send private message

P1n3apqlExpr3ss: So do those people who sign up to the new plans get automatically get updated to revised carryover minute ones in 6 months or whenever they are updated? Or are they stuck on today's offerings for their contract length?


If you're on an existing 12 or 24 month term Pay Monthly plan, on expiry you will automatically be transferred to the equivalent Carryover Minute plan. 

If you're on a non-term, month by month, plan nothing changes. You can choose to remain on that plan with the existing T & C's or move over to a new plan. 

Also, with regards to the 1GB now showing as 1GB Pack, this is normal and part of our revised billing. It gives you better visibility on what's on your account. 

Hope that helps. 
^POB

1 | 2 | 3 | 4 | 5 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Snap have failed our company!
Created by dafman, last reply by kornflake on 21-Oct-2014 23:04 (23 replies)
Pages... 2


Spark Socialiser
Created by freitasm, last reply by Flickky on 21-Oct-2014 22:10 (21 replies)
Pages... 2


Another Trade Me competitor: SellShed
Created by freitasm, last reply by jonathan18 on 21-Oct-2014 23:12 (32 replies)
Pages... 2 3


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


Overcharged by Slingshot for months - warning to existing customers
Created by dusty42, last reply by richms on 21-Oct-2014 19:15 (27 replies)
Pages... 2


Why would Suresignal calls be worse quality than non-Suresignal calls from the same location?
Created by Geektastic, last reply by froob on 21-Oct-2014 08:21 (41 replies)
Pages... 2 3


Just bought a TiVo online. No wireless adaptor. Will a standard one work? Or do I need the TiVo one ?
Created by Limerick, last reply by graemeh on 20-Oct-2014 16:03 (11 replies)

Spark Socialiser and new plan
Created by saeran, last reply by eXDee on 21-Oct-2014 21:52 (10 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.