As everyone knows I'm keen to support 2degrees where I can. You all know I consider it important to give the small guy as much support as we can because I feel if we don't then we just stay with the duopoly that we've all spent many years complaining about...
...but fair suck of the sav guys!
This morning I get yet another text telling me that I've hit my call spend limit. I'm guessing this means I now can't access my voice mail again.
Last weekend I popped out to the farm and got told that I needed to add a 1Gb national plan to my mobile so it would work there...
The weeks before I had to call up after my $40 plan ballooned out to $450...
I will grant that buying a new phone, I had no idea what data it would really use and I accepted that I would need to put a 12Gb data block on it as a sensible way of managing costs on it.
But sorting out my stupid mobile is getting out of hand and I'm grumpy again!
Mr 2Degrees, you've got some really kewl billing features but it's all got way to complex now and out of control and the list of agitations is just getting bonkers!
Earlier in the year I had to sort out a poor guy who got the wrong information from your shop staff because the plans are now so complex that they're failing to keep up with product knowledge.
Earlier in the month I tried to pay my "account" in the local shop and had to wait 30 minutes while they did what ever it was that they needed to do just to find out what I owed (which in the end she couldn't and I ended up just paying what I thought was owning, which transpired to only be 10% of what was being asked for.)
As some point last month two of us attempted to report a coverage issue at 121 and 123 Joy Street, Shirley, Christchurch. OMG the hassle with doing that! Seriously Mr 2Degrees, you can pull one over the shop staff who know nothing about how 3G radios work and one over my mate who only just knows how a phone works.... but you and I both know that the phone and cell site can both see what the signal strength is and all you actually need to review performance, is the offended mobile phone numbers!
But getting back to my spend.... I was paying $20 a month on prepay on my little LG P450. It was getting a bit long in the tooth and time for a little upgrade so Samsung S4 here I am... but $450 bill, $172.66 dollar bill this time and the phone complaining that I have exceeded call spend!
I know why the call spend was put there... it was to stop more bill shock from the data (and given that I used my phone on Wifi 95% of the time, don't even get me started on that one).
I've spend what seems like way to much time talking to staff trying to make sure I'm on an ok plan as I questioned if my plan choice was to light (but really 'again', I doubled my spend!)
Guys you might have the worlds leading Oracle based billing system and it might have some of the coolest features in it (that could be dreamed up), but it's got out of hand and now it's just made me grumpy.
Ps: Wifes bill is $199 this month to, and she was just trucking on with a $20 Vodafone top up. every 2 months, on her little 2G mobile... she also signed for a $40 plan (four times her previous spend per month).
Question: How is attempting to support the 'small guys' making me look?