Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



188 posts

Master Geek
+1 received by user: 7


Topic # 138523 7-Jan-2014 21:40 Send private message

Hoping a helpful and knowledgeable 2D staff member can help me out, so far the CSR's have been clueless. I have moved my number across from the vodafone network via the "bring my number" part of the 2D website. 2D say the port has been successfully completed, earlier this afternoon.

However if the A party is calling from the vodafone network, the call is been terminated to the old  (in a phone i have to give back) sim card. I am wondering if vodafone has not updated their switch, to therefore route the call off to 2D correctly? what is more confusing is a caller, has explained they received a "number not valid message", they tried again and got through, be it to the wrong phone as mentioned above.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3354 posts

Uber Geek
+1 received by user: 496

Trusted
Subscriber

  Reply # 962785 7-Jan-2014 21:47 Send private message

Only one person can fix this - JohnR! He knew everything about vodafone inside out!





17084 posts

Uber Geek
+1 received by user: 1675

Trusted
Vodafone NZ

  Reply # 962786 7-Jan-2014 21:48 Send private message

Ports do take a few hours to complete from start to finish






188 posts

Master Geek
+1 received by user: 7


  Reply # 962803 7-Jan-2014 21:57 Send private message

Even though 2D say IPMS, show's the SOM as closed?

3072 posts

Uber Geek
+1 received by user: 708

Trusted
Subscriber

  Reply # 962924 8-Jan-2014 06:43 Send private message

johny99: Even though 2D say IPMS, show's the SOM as closed?


It has to be completed by each carrier individually. Even though *we* may have completed the port, the other carrier(s) may not have. Sounds more like something went wrong on the Vodafone side, though - occasionally it does happen (to everyone). John should be able to get it sorted out for you.




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.



188 posts

Master Geek
+1 received by user: 7


  Reply # 963016 8-Jan-2014 09:28 Send private message

is it not the responsibility of the gsp, to sort? as I am not the customer of Vodafone (johnr).

17084 posts

Uber Geek
+1 received by user: 1675

Trusted
Vodafone NZ

  Reply # 963047 8-Jan-2014 09:44 Send private message

johny99: is it not the responsibility of the gsp, to sort? as I am not the customer of Vodafone (johnr).


Yes you are a 2D customer but I can took a look at our side if you wish, DM me your mobile number

SaltyNZ (Simon) and I personally know one another as he use to work for Vodafone

John




3072 posts

Uber Geek
+1 received by user: 708

Trusted
Subscriber

  Reply # 963072 8-Jan-2014 10:08 Send private message

And if it looks like it's 2d, John will let me know and I'll get it dealt with here.




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

17084 posts

Uber Geek
+1 received by user: 1675

Trusted
Vodafone NZ

  Reply # 963093 8-Jan-2014 10:28 Send private message

johny99 your mobile number has never been active on Vodafone NZ






188 posts

Master Geek
+1 received by user: 7


  Reply # 963124 8-Jan-2014 10:58 Send private message

more using the Vodafone network through a mvno.

17084 posts

Uber Geek
+1 received by user: 1675

Trusted
Vodafone NZ

  Reply # 963158 8-Jan-2014 11:46 Send private message

johny99: more using the Vodafone network through a mvno.


That maybe the case but providing accurate INFO is better cause JohnR has a look he can't find anything, Until I dig deeper




3354 posts

Uber Geek
+1 received by user: 496

Trusted
Subscriber

  Reply # 963651 9-Jan-2014 05:26 Send private message

johny99: more using the Vodafone network through a mvno.


so, it is the mvno responsibility, not vodafone.. right?





928 posts

Ultimate Geek
+1 received by user: 338


  Reply # 963656 9-Jan-2014 07:19 One person supports this post Send private message

So has the OP caused this themselves by telling 2degrees they were with Vodafone when they actually weren't !?!

BTR

622 posts

Ultimate Geek
+1 received by user: 118


  Reply # 963669 9-Jan-2014 08:35 Send private message

andrewNZ: So has the OP caused this themselves by telling 2degrees they were with Vodafone when they actually weren't !?!



Thats how I'm reading this as well...  Good thing "The customer is always right"



188 posts

Master Geek
+1 received by user: 7


  Reply # 963675 9-Jan-2014 08:44 Send private message

the correct provider was selected, never said I was with Vodafone, I said I was on their network. 2D have come to the party, progress has been made.

803 posts

Ultimate Geek
+1 received by user: 5

Subscriber

  Reply # 963687 9-Jan-2014 09:09 Send private message

johny99: the correct provider was selected, never said I was with Vodafone, I said I was on their network. 2D have come to the party, progress has been made.


But you said in your your OP "I have moved my number across from the vodafone network" And asked "I am wondering if vodafone has not updated their switch, to therefore route the call off to 2D correctly?" So how does anyone from what you said no think you were a Vodafone customer.

If you wanted help make to life easy you could have said "I have ported my number from "xxxx" to 2degrees " then explained the issues you were having.






 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Smoke billows from Auckland mall after "explosion" - Westfield West City
Created by freitasm, last reply by hio77 on 27-Feb-2015 19:33 (41 replies)
Pages... 2 3


Why does Lightbox have a suicide wish?
Created by dafman, last reply by davidrg on 2-Mar-2015 13:29 (74 replies)
Pages... 3 4 5


Galaxy s6 announcement and owners thread
Created by Shoes2468, last reply by Rappelle on 2-Mar-2015 13:19 (44 replies)
Pages... 2 3


Leonard Nimoy, Mr Spock dies at 83
Created by freitasm, last reply by freitasm on 28-Feb-2015 22:20 (20 replies)
Pages... 2


Has my desktop got Wi-Fi?
Created by beenz, last reply by dclegg on 26-Feb-2015 15:43 (19 replies)
Pages... 2


Uber Taxi Rides - $10 off first ride.
Created by kiwijunglist, last reply by gzt on 1-Mar-2015 23:38 (18 replies)
Pages... 2


The Evil that is ISIS
Created by networkn, last reply by joker97 on 28-Feb-2015 22:47 (201 replies)
Pages... 12 13 14


Spark Open Term Plan Changes? (27/2)
Created by taneb1, last reply by funnyfela on 28-Feb-2015 15:03 (37 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.