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190 posts

Master Geek
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Topic # 138523 7-Jan-2014 21:40 Send private message

Hoping a helpful and knowledgeable 2D staff member can help me out, so far the CSR's have been clueless. I have moved my number across from the vodafone network via the "bring my number" part of the 2D website. 2D say the port has been successfully completed, earlier this afternoon.

However if the A party is calling from the vodafone network, the call is been terminated to the old  (in a phone i have to give back) sim card. I am wondering if vodafone has not updated their switch, to therefore route the call off to 2D correctly? what is more confusing is a caller, has explained they received a "number not valid message", they tried again and got through, be it to the wrong phone as mentioned above.

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  Reply # 962785 7-Jan-2014 21:47 Send private message

Only one person can fix this - JohnR! He knew everything about vodafone inside out!





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  Reply # 962786 7-Jan-2014 21:48 Send private message

Ports do take a few hours to complete from start to finish






190 posts

Master Geek
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  Reply # 962803 7-Jan-2014 21:57 Send private message

Even though 2D say IPMS, show's the SOM as closed?

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  Reply # 962924 8-Jan-2014 06:43 Send private message

johny99: Even though 2D say IPMS, show's the SOM as closed?


It has to be completed by each carrier individually. Even though *we* may have completed the port, the other carrier(s) may not have. Sounds more like something went wrong on the Vodafone side, though - occasionally it does happen (to everyone). John should be able to get it sorted out for you.




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.



190 posts

Master Geek
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  Reply # 963016 8-Jan-2014 09:28 Send private message

is it not the responsibility of the gsp, to sort? as I am not the customer of Vodafone (johnr).

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  Reply # 963047 8-Jan-2014 09:44 Send private message

johny99: is it not the responsibility of the gsp, to sort? as I am not the customer of Vodafone (johnr).


Yes you are a 2D customer but I can took a look at our side if you wish, DM me your mobile number

SaltyNZ (Simon) and I personally know one another as he use to work for Vodafone

John




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  Reply # 963072 8-Jan-2014 10:08 Send private message

And if it looks like it's 2d, John will let me know and I'll get it dealt with here.




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These comments are my own and do not represent the opinions of 2degrees.

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  Reply # 963093 8-Jan-2014 10:28 Send private message

johny99 your mobile number has never been active on Vodafone NZ






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Master Geek
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  Reply # 963124 8-Jan-2014 10:58 Send private message

more using the Vodafone network through a mvno.

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  Reply # 963158 8-Jan-2014 11:46 Send private message

johny99: more using the Vodafone network through a mvno.


That maybe the case but providing accurate INFO is better cause JohnR has a look he can't find anything, Until I dig deeper




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  Reply # 963651 9-Jan-2014 05:26 Send private message

johny99: more using the Vodafone network through a mvno.


so, it is the mvno responsibility, not vodafone.. right?





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Ultimate Geek
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  Reply # 963656 9-Jan-2014 07:19 One person supports this post Send private message

So has the OP caused this themselves by telling 2degrees they were with Vodafone when they actually weren't !?!

BTR

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Ultimate Geek
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  Reply # 963669 9-Jan-2014 08:35 Send private message

andrewNZ: So has the OP caused this themselves by telling 2degrees they were with Vodafone when they actually weren't !?!



Thats how I'm reading this as well...  Good thing "The customer is always right"



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Master Geek
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  Reply # 963675 9-Jan-2014 08:44 Send private message

the correct provider was selected, never said I was with Vodafone, I said I was on their network. 2D have come to the party, progress has been made.

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  Reply # 963687 9-Jan-2014 09:09 Send private message

johny99: the correct provider was selected, never said I was with Vodafone, I said I was on their network. 2D have come to the party, progress has been made.


But you said in your your OP "I have moved my number across from the vodafone network" And asked "I am wondering if vodafone has not updated their switch, to therefore route the call off to 2D correctly?" So how does anyone from what you said no think you were a Vodafone customer.

If you wanted help make to life easy you could have said "I have ported my number from "xxxx" to 2degrees " then explained the issues you were having.






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