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79 posts

Master Geek
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Topic # 138565 8-Jan-2014 23:29 Send private message

What is it like to work at the 2degrees call centre? How fast pace is it? Do you deal with billing issues too or just tech support? What software is used?
I am thinking of applying for a call centre job there and they say you need to do a 3 hour assessment. Does the assessment deal with mathematics because I'm not that great without a calculator.

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  Reply # 963613 8-Jan-2014 23:33 Send private message

Apply first - decide later.







79 posts

Master Geek
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  Reply # 963616 8-Jan-2014 23:38 Send private message

nakedmolerat: Apply first - decide later.


Have you worked there or in another carrier's call centre? I just want to know some things beforehand so I can prepare for the assessment.

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  Reply # 963644 9-Jan-2014 00:31 Send private message

I think so long as you have decent communication and experience with customer service of some sort you should be fine. They'll probably teach you everything about their call centre anyway as every system is different, always. Just remember what its like being on the other end of the line (customer side), and what you'd want the agent to do, and think like that.





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  Reply # 963648 9-Jan-2014 02:38 Send private message

don't scold the customer. don't claim to know it all. always ask the supervisor. does that help? no i have no idea what's involved ... but these are some cardinal rules of frontline jobs ... i think :D

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  Reply # 963662 9-Jan-2014 07:54 Send private message

Nothing ventured...nothing gained. Good luck.




Artificial intelligence is no match, for natural stupidity



BTR

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Ultimate Geek
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  Reply # 963667 9-Jan-2014 08:33 Send private message

I know people who work for 2D, where in the country are you based as that will depend on your working environment. The people I know enjoy the work and like others have said you just need good communication skills i.e. verbal, reading and writing.

The role would include a few weeks training before you are actually taking customers calls.

Also you would be working in a team so you would need to be a person who enjoys working in a team.


If you like being a lone ranger or don't have good communication skills then the role probably isn't for you.


PM me if you would like more info.

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Ultimate Geek
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2degrees

  Reply # 963691 9-Jan-2014 09:18 Send private message

heavyusr: What is it like to work at the 2degrees call centre? How fast pace is it? Do you deal with billing issues too or just tech support? What software is used?
I am thinking of applying for a call centre job there and they say you need to do a 3 hour assessment. Does the assessment deal with mathematics because I'm not that great without a calculator.


Hi Heavyusr, don't worry, I'm not that good WITH a calculator! :)

The 3 hour assessment consists of an interview, a phone based role play, a group activity and some online call centre simulated testing.  There is no requirement for a calculator.

I guess it's in reply to this - https://careers.2degreesmobile.co.nz/jobdetails/ajid/rRXm7/Customer-Care-Agents-Full-Time-February-2014-start,6881 

Here's a few words from the team at 2degrees - https://careers.2degreesmobile.co.nz/meet-our-team  Good luck and when (think positive) you get through come and say hello!

Cheers
^POB

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2degrees HB

  Reply # 964775 10-Jan-2014 16:57 Send private message

I have only worked one day on the call centre but what everyone else here is saying is pretty much bang on. Team work, customer service and you will have to keep up date with all the changes etc.

As for the company itself they are very good to work for :)   Ive been with them for more than 18 months now and still love it.




My opinions are purely my own and are not at all those of my employer 2degrees.

31 posts

Geek
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  Reply # 964817 10-Jan-2014 17:56 Send private message

joker97: don't scold the customer. don't claim to know it all. always ask the supervisor. does that help? no i have no idea what's involved ... but these are some cardinal rules of frontline jobs ... i think :D


Never ask a supervisor they have generally been there to long and don't know the current policies and just ask the rep what they think and go with that. 85% of the time the rep you spoke with is right even if they can be a dick (don't be a dick) about it, at least that my experience from working in a call center.

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  Reply # 965009 11-Jan-2014 08:05 Send private message

What?

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