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412 posts

Ultimate Geek
+1 received by user: 73


Topic # 138610 10-Jan-2014 12:45 Send private message

Since I switched from Prepay Standard to Prepay PLUS online a day or so ago I haven't been able to dial out to any number (including 202).

I press the call button and the after 1sec the calls ends and shows "Number Unreachable".

Data and SMS work fine, signal strength is full etc.

I have $0 credit on the phone however have data + unlimited calls/sms shared from a share everything plan.

Phone is:
Samsung Galaxy Note II GT-N7105
Android 4.1.1

Unfortunately I don't have another micro-sim device to test the sim in at the moment however I don't see any reason it would be the phone.

Tried rebooting.





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891 posts

Ultimate Geek
+1 received by user: 33

Trusted
2degrees

  Reply # 964558 10-Jan-2014 14:26 Send private message

Try removing the SIM for 1 minute to see if that helps.

Is this on the same number you PM'd me on a couple of days ago?

Cheers
^POB



412 posts

Ultimate Geek
+1 received by user: 73


  Reply # 964571 10-Jan-2014 14:39 Send private message

2DegreesCare: Try removing the SIM for 1 minute to see if that helps.

Is this on the same number you PM'd me on a couple of days ago?

Cheers
^POB


Just tried that, issue persists.

No different number, PM'd you the details.





2790 posts

Uber Geek
+1 received by user: 461

Trusted
Subscriber

  Reply # 964600 10-Jan-2014 14:56 Send private message

kenkeniff:
2DegreesCare: Try removing the SIM for 1 minute to see if that helps.

Is this on the same number you PM'd me on a couple of days ago?

Cheers
^POB


Just tried that, issue persists.

No different number, PM'd you the details.


Do you get any announcements when you make a voice call? Can you make an international voice call? Have you by any chance changed your MSISDN or ported a number in?




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.



412 posts

Ultimate Geek
+1 received by user: 73


  Reply # 964632 10-Jan-2014 15:19 Send private message

Sorry my bad, had to set:

"Call Settings" > "Internet Calling Settings" > "Use Internet Calling" >

FROM: "For all calls when mobile network available" (I misread this as *unavailable)
TO: "Only for Internet Calls"

Thanks for the help.





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