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186 posts

Master Geek
+1 received by user: 19


Topic # 146718 27-May-2014 08:41 Send private message

Just got this through from +233 this morning: "Out of NZ data! Please visit 2dm.co.nz/out to find out how to get connected again with on of our 4 NZ data packs."

Thing is, I have 1.3 GB of data left and everything looks fine on the account website.

Anyone else had this?

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2180 posts

Uber Geek
+1 received by user: 193

Subscriber

  Reply # 1054083 27-May-2014 08:42 Send private message

Two people that I commute with that have 2 Degrees phones both got that message this morning, and they had heaps of data left.

1239 posts

Uber Geek
+1 received by user: 171


  Reply # 1054086 27-May-2014 08:46 Send private message

Yeap got it too.  I was like oh damn did I not turn my wifi on?  Nope...Plenty of data over 1GB left.

dan

556 posts

Ultimate Geek
+1 received by user: 12


  Reply # 1054087 27-May-2014 08:47 Send private message

yep at the text came at 1:15am that im out of data [which im not, 9gb left], thanks for that 2degrees



254 posts

Ultimate Geek
+1 received by user: 10


  Reply # 1054090 27-May-2014 08:49 Send private message

I got it too. They are probably just getting ready to give us unlimited 3G at no extra cost.

254 posts

Ultimate Geek
+1 received by user: 10


  Reply # 1054093 27-May-2014 08:53 Send private message

Oddly enough I also received an email from Vodafone about my home broadband. I haven't had Vodafone broadband for well over a year... Maybe may 27th is NZ telco clean up month.

1707 posts

Uber Geek
+1 received by user: 109

Trusted

  Reply # 1054094 27-May-2014 08:54 Send private message

same here.   i just ignored it (after checking my data).

2820 posts

Uber Geek
+1 received by user: 522

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Subscriber

  Reply # 1054098 27-May-2014 09:01 Send private message

We introduced Worry Free Data last night, and the system is sending out some messages to people who shouldn't get them. I'm working on it right now. Sorry. :-(




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

1239 posts

Uber Geek
+1 received by user: 171


Reply # 1054100 27-May-2014 09:02 Send private message

loganjames: I got it too. They are probably just getting ready to give us unlimited 3G at no extra cost.


I think this could really be the only real explanation.  I'm going to be very disappointed in 2 Degrees if this isn't the case.

896 posts

Ultimate Geek
+1 received by user: 41

Trusted
2degrees

  Reply # 1054119 27-May-2014 09:32 Send private message

Hi guys 

As SaltyNZ says, lasty night we introduced Worry Free Data to prevent Pay Monthly customers being charged casual rates. Everyone go YAY!!! :) 

Unfortunately this caused a text sent out in error to some customers at silly o'clock, sorry about that. :( 

More info on Worry Free data coming soon. In the meantime if you want to know your data balance please dial *100*4*3# if you're on Pay Monthly or *100*1# if you're on Prepay. 

Cheers
^POB

138 posts

Master Geek
+1 received by user: 19


  Reply # 1054146 27-May-2014 10:03 Send private message

I'm still getting messages that I'm out of the zone (when physically I'm not) so there's that message being finnicky as well :^)

2820 posts

Uber Geek
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  Reply # 1054163 27-May-2014 10:12 Send private message

macuser:
loganjames: I got it too. They are probably just getting ready to give us unlimited 3G at no extra cost.


I think this could really be the only real explanation.  I'm going to be very disappointed in 2 Degrees if this isn't the case.


Then you're going to be very disappointed. Honestly: unlimited 3G? That tends to be ... how shall I put it ... an unmitigated disaster?




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

896 posts

Ultimate Geek
+1 received by user: 41

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2degrees

  Reply # 1054165 27-May-2014 10:15 Send private message

kiwikiwi: I'm still getting messages that I'm out of the zone (when physically I'm not) so there's that message being finnicky as well :^)


This sounds like a separate issue. Where exactly are you?

You may be getting a signal from a cell outside our canopy, even though physically you in one.
 

719 posts

Ultimate Geek
+1 received by user: 134


  Reply # 1054167 27-May-2014 10:15 Send private message

not quite on topic, but also a stupid message i keep getting (incorrectly) from 2Degrees...


I'm on $19 prepay, mostly for the unlimited txt and data, currently have over 650mins (carryover) and still get the 'out of credit, txt Y in the next 48 to autotopup' txt after EVERY call I make???

I do keep a minimal balance to avoid 'casual rate' charge blowouts, but with so much calling 'credit' WHY do I need balance reminders????

138 posts

Master Geek
+1 received by user: 19


  Reply # 1054169 27-May-2014 10:16 Send private message

2DegreesCare:
kiwikiwi: I'm still getting messages that I'm out of the zone (when physically I'm not) so there's that message being finnicky as well :^)


This sounds like a separate issue. Where exactly are you? 

Maungatapere Whangarei.
Pretty sure I'm still in the area.'
If you want the exact address I'll PM.

2820 posts

Uber Geek
+1 received by user: 522

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Subscriber

  Reply # 1054179 27-May-2014 10:27 Send private message

kiwikiwi: I'm still getting messages that I'm out of the zone (when physically I'm not) so there's that message being finnicky as well :^)


Note that message is only suppressed for postpay, so if you're prepay, you'll still get it. And, as POB is asking, it depends on exactly where you are. If you're technically in coverage but in an area that is not excluded you could still *actually* be on Vodafone.




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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