So last month I got UFB installed and everything was fine until maybe a week later when my connection dropped out. I automatically rebooted my modem and although not straight away moments later it was back.
Then a week after that same thing though this time rebooting the modem didn't work so I rang Snap to see what the go was. Went through all the checks and couldn't solve the issue. He lodged the fault and told me to ring back the next day. It was back on by the morning so I gave them a call and told them all was fine to which they told me that there was an issue in Dunedin that was solved and that was probably it.
But last Saturday I had another problem, while I was still connected my internet had slowed down to the slowest possible speed imaginable. I thought maybe there was another issue in Dunedin so I didn't worry about it until Sunday. It still wasn't working so I gave them another call and we ran through all the normal processes to determine that it is indeed a fault outside of my network. The guy lodges a fault and told me to give them a call on Monday to see when they could get a Chorus technician out. I did that and was told that 4pm was the scheduled time. Come 5pm I give them yet another call as I haven't heard from Chorus yet and I get told that they've done some work at their end and I should try and reboot my modem to see if that works, still nothing so they reschedule the technician to come at 4pm the next day but I get a call from Chorus later that day informing me that they are too busy in Christchurch and won't be able to get to me until tomorrow morning. So I wait until the afternoon and after not hearing from them I give Snap another call. This time I am told that Chorus is monitoring my line for two days, which means they'll be trying to fix the problem from their end for exactly two days, after that I assume they'll contact me and send a technician round to, at the least explain to me what is going on... Yeah right more likely I'll give Snap another ring and be told some other mumbo jumbo.
I'm truly at a loss for what to do now. I'm over ringing Snap and not getting a definitive answer but what else can I do?
Just so everybody knows what I mean by the slowest speed possible here is what I get when I go to certain websites.
Outlook: Generally won't load the first time and when it finally does won't load any emails containing pictures.
Facebook: Loads homepage with only a few pictures loaded. Unable to do anything else including scrolling down to see more news feed.
YouTube: Won't load.
Geekzone: Loads most of the homepage minus some images and most ads. Will open forums.
Every new page opened takes minutes not seconds to open.
I apologise again for how long this is and thank anyone who has taken the time to read it. I'm not sure what I want from this post really, maybe someone can give me some insight on what is going on our maybe it is indeed just a rant.