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534 posts

Ultimate Geek
+1 received by user: 30

Trusted

  Reply # 1379177 3-Sep-2015 15:28 Send private message

Here I am yet again posting to mention to check your bills for anyone  who has transitioned. Yet again I have been charged for my cancelled phone number which has reappeared against my account. 







3g

312 posts

Ultimate Geek
+1 received by user: 19


  Reply # 1418042 1-Nov-2015 09:32 One person supports this post Send private message

Like many here, I'd like to upgrade to the $89 plan + phone line.

But having been an absolute early adopter, having convinced numerous people to swap to Snap and having driven a lot of business to them via a blog, the thanks I get is "Sorry, only new customers get a 7490".

I realise you have limited stock and are reserving them for new customers - but you didn't get the customer base you have by this sort of behaviour. No prize for guessing what happens when an out of contract customer is presented with that response.

NH



44 posts

Geek
+1 received by user: 2


  Reply # 1418184 1-Nov-2015 17:06 Send private message

Have you contacted RalphFromSnap?

3g

312 posts

Ultimate Geek
+1 received by user: 19


  Reply # 1418213 1-Nov-2015 17:33 Send private message

DumKopf: Have you contacted RalphFromSnap?


No, I haven't. Wasn't sure if he still kept an eye on here or not.

Might drop a direct message - thanks for the suggestion.

NH

29 posts

Geek
+1 received by user: 2


  Reply # 1421688 5-Nov-2015 13:57 Send private message

3g:
DumKopf: Have you contacted RalphFromSnap?


No, I haven't. Wasn't sure if he still kept an eye on here or not.

Might drop a direct message - thanks for the suggestion.

NH


Hi 3g, did you have any luck with RalphFromSnap?

I'm in a very similar boat, and feeling as disgruntled

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