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4 posts

Wannabe Geek


Topic # 88622 19-Aug-2011 14:21 Send private message

Hi, the HP EliteBook 2740p I have has a data sim slot for mobile broadband.  I had a vodafone data sim which worked well, but due to 2 Degree's better value for money, changed to them.

However the 2 Degrees data sim seems to crash the HP Connection Manager software.

When you open connection manager, there is an error displayed "the inserted SIM is not recognized".  A Custom profile must be created.  The fields for APN etc are all blank.  I enter in "internet" in the APN field per 2 Degress support, click ok and the error:

"a fatal error occured, check the HP Connection Manager in Event Viewer for more details.
object reference not set to an instance of an object"

The connection manager quits. 

However, I can connect via the windows wireless connection, but due to the above cannot use the texting to top up the account etc.

Any help would be appreciated

Thanks  
 

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879 posts

Ultimate Geek
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2degrees

  Reply # 509893 22-Aug-2011 12:19 Send private message

Hi, it sounds like an issue with the Connection Manager. Check if there's an updated Connection Manager on HP's website. As it's connecting using Windows Wireless connection the SIM seems to be working ok, but the Comm Mgr isn't recognising it. A more up-to-date version may fix the problem.

^POB



4 posts

Wannabe Geek


  Reply # 509902 22-Aug-2011 12:41 Send private message

thanks yeah i had a look at the sw version, i am running the latest version.


does the driver firmware need to know about 2degrees settings?  

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  Reply # 510059 22-Aug-2011 17:22 Send private message

http://www.geekzone.co.nz/scottjpalmer/7087

the above may or may not help, with the telecom bit changed to 2degrees



4 posts

Wannabe Geek


  Reply # 510073 22-Aug-2011 17:51 Send private message

Thanks Scott, so in doing this you no longer use hp connection manager?

5 posts

Wannabe Geek


  Reply # 627763 19-May-2012 18:33 Send private message

The new hp connection manager has been released 4.2.50.1, and has fixed the problem for me.



4 posts

Wannabe Geek


  Reply # 627773 19-May-2012 19:19 Send private message

I ended up moving to 2degrees auto top up so that got around the texting issue to do a top up, but was interesting that running windows 8 consumer preview I have had zero issues with the mobile broadband feature without needing the hp connection software

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