The first month their system went silly and took 2 $6 packs out and gave me 2x50mb data.
I logged a complaint and they reversed the extra charge/data within a couple of days.
Its been fine the last 2 or 3 months.
This morning (I think the anniversary for the data is the 5th) I got a txt saying that my data was down to its last 10mb. (Actually it should have been around 30mb and I havent had 3G data switched on for around 4 days). This was followed with another txt at the same time saying that they had just auto-renewed my data pack this was probably correct. Six minutes later another txt saying they have just renewed my data pack - this is a double-up.
I have checked my balance and its showing I have 100mb of data to use (should be 50mb) and my balance is $12 less than it was.
I have reported it via the 2degrees complaint system - so hopefully it will get corrected.
Is anyone else still getting these double ups etc?
Come on 2 degrees - tell us what is happening.
Love you and all that - but having a wobbly billing system isnt so good.