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Topic # 99102 12-Mar-2012 22:36 Send private message

This is why 2d need their own stores and stop using joe blogg from another shop to sign people up.

Short version - I applied for pay monthly in DSE. I was told my pay monthly application was cancelled. So they took sim back. But the sim actually was activated after i returned it. Happily sold that sim to someone else. Now I'm getting the bill!!! WT???


Long version -
1) Went on holiday n visited a DSE shop.
2) Signed up for 2d pay monthly. Told them I already had a number.
3) Signed up and I put my sim in. No funds, on prepay.
4) Asked the guy why not working. He called "head office". Tells me contract is cancelled, coz I can't have two numbers in my name and if i wanted to apply for business instead. Told him I'm not a business.
5) He took the sim back.

Fast forward 1 week ...
6) Got a bill in my email. The account has an 027 number (someone ported their number onto my SIM!)
7) Rang 2d and they say the pay monthly definitely active.
8) Checked all my details and everything correct except my surname = DONOUR (ie someone read my driver licence and instead of reading my last name they read the bit that said i was an organ DONOUR and my surname on my account is DONOUR. great) [makes me wonder how telecom allowed the number port to go ahead aye]
9) Asked account to be suspended.
10) I really want the 2d account but now someone else is screwed!



This is what i thnk happened.

- I signed up and card wasn't activated yet
- The guy rang 2d head office and someone told him fibs or failed to stop the contract
- SIM was returned and somehow the account got activated as i left the store
- man happily sells the sim to someone who cannot believe how many free minutes he had wihtout paying a cent

OR
- the sim was crosswired

2D you better sort this OUT! and my last name is not donour!!! 




Apologies for poor typing standards when on Samsung S4 [swype's fault]/iPad 2 Wifi[too slow to use!]

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  Reply # 594394 12-Mar-2012 22:51 Send private message

lol! this is funny... MR DONOUR

i trust 2degrees will sort this issue!

btw, 2degrees does have their own store.







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  Reply # 594398 12-Mar-2012 22:58 Send private message

well it could be DONOR but yeah ....

no 2d in smaller cities and all towns

I still have a feeling they crosscontaminated 2 separate accounts, amalgamated them into mine "failed" contract, but the simpler explanation i postulated is the more likely




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  Reply # 594432 13-Mar-2012 07:10 Send private message

PM POB - he should be able to get that sorted out (in fact I think he was already looking at this for you?)




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These comments are my own and do not represent the opinions of 2degrees.



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  Reply # 594443 13-Mar-2012 08:19 Send private message

i did last night.... hope he didn't read it until this mornign otherwise might give him nightmares ...

aargh :(




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  Reply # 594445 13-Mar-2012 08:25 Send private message

Yeah... all I can do is say sorry, that really is Bad. :-(




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  Reply # 594468 13-Mar-2012 09:22 Send private message

I think I need a coffee! :(

Thanks for the PM, I'll look into it.. :)


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  Reply # 594471 13-Mar-2012 09:28 Send private message

2DegreesCare: I think I need a coffee! :(

Thanks for the PM, I'll look into it.. :)



Coffee shop is right next door :P




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  Reply # 594472 13-Mar-2012 09:28

Out of all of this - Couldn't the 0800 system have fixed this or does it require for this to be out in the public for something to be done?




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  Reply # 594529 13-Mar-2012 12:30 Send private message

Ok all - well to be fair the bill was sent 547pm and so for 0800 to sort out out of hours is not possible.

Anyway thanks to the CSR overnight and POB today everything has been fixed.

1) they cancelled the twin share account
2) they sorted out with the unsuspecting guy and gave his number back
3) they created a new account for me over the phone
4) they transferred my other account to my wife over the phone
5) i now have 4Mbps 3g in my office (dunedin CBD but concrete building) compared to 96kbps 2 mins ago




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  Reply # 594740 13-Mar-2012 20:32 Send private message

good outcome, hope you are now happy Mr Donour





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