Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2120 posts

Uber Geek
+1 received by user: 556

Trusted
Subscriber

Topic # 175446 30-Jun-2015 10:42 Send private message

Hi Team

I'm having trouble finding a tool to assist with troubleshooting access to specific web sites.  For example I can access a supplier's public web site in the UK, but a soon as I go to login to their secure web site (which uses a different domain name) the 'connection is reset', but it can be accessed fine from a connection with a different ISP.  And today a client cannot login to Westpac's online banking for no good reason from their DSL connection but it is fine from ours.

I've been Googleing but have not found a tool that can give me an idea of what is preventing the connection and page display.

Any suggestions welcome.  I was hoping for something a little more user-friendly than Wireshark.

Thanks in advance,
Mike




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Create new topic
2180 posts

Uber Geek
+1 received by user: 428

Trusted
Subscriber

  Reply # 1333955 30-Jun-2015 10:44 Send private message

I had this a couple of years ago, it was the MTU setting.

Think i had to sent it to 1492 or 1500





Amanzi
774 posts

Ultimate Geek
+1 received by user: 43

Trusted
Subscriber

  Reply # 1333972 30-Jun-2015 10:54 Send private message

First thing to check would be DNS - are the the DNS names resolving to the same IP addresses across ISPs?

Create new topic








Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:






Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.