Snap & Canterbury Earthquake Royal Commission Live Stream

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msukiwi

52 posts

Master Geek

Topic # 106853 1-Aug-2012 13:50
Can anyone on Snap see the Live Stream from the Royal Commission? http://canterbury-hearings.royalcommission.govt.nz/ I have been unable to for over a week.... and despite numerous calls to Snap, and confimation from them that there is a problem (which took several days / calls for them to confirm and admit) still no progress from the end user point of view! So if you can confirm if you can view the live stream....and what location you are (town / city) ...it would be apprectated. Thanks Murray

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200 posts

Master Geek

Reply # 665529 1-Aug-2012 16:01
I clicked the link but it just says that the hearing is not active currently. So I'm assuming that means it's working ?

msukiwi

52 posts

Master Geek

Reply # 665543 1-Aug-2012 16:19
Is the stream not active message in the stream window with the "play" button? Or at the right hand side in the text part? Also what location are you? Thanks Murray

McGee

200 posts

Master Geek

Reply # 665549 1-Aug-2012 16:26
It's active at the moment I can see a man in a suit talking. Based in Christchurch.

msukiwi

52 posts

Master Geek

Reply # 665553 1-Aug-2012 16:42
That is good - still not working for me or the other users etc. Tandem (the stream providers) have confirmed with Snap that they have an issue (Snap have the prob not Tandem)- so hoping it will get sorted for the rest of us before the hearings end! Thanks for the reply. Murray

msukiwi

52 posts

Master Geek

Reply # 667033 3-Aug-2012 15:19
This is the reply I have just received from Snap! So according to the reply, there it is not my problem! Hey Murray, Have spoken with one of our network engineers - At this stage we are unable to persue the issue further on our end. The reason for this, as was given to me was that the upstream provider for this website have effectively blocked Snap. I have been told to advise you to get in further contact with the website owner to resolve the issue. That being said - If you do have further information, I am open to further dialogue about the matter and would hope that you do not hesitate to reply if you require further assistance. Kind Regards, Sam Taylor Snap Support 0800 BROADBAND (0800 276 232) TUANZ Internet Service Provider of the year 2009, 2010 & 2011 (www.tuanz.org.nz)

mattwnz

4254 posts

Uber Geek

Reply # 667040 3-Aug-2012 15:36
msukiwi: This is the reply I have just received from Snap! So according to the reply, there it is not my problem! Hey Murray, Have spoken with one of our network engineers - At this stage we are unable to persue the issue further on our end. The reason for this, as was given to me was that the upstream provider for this website have effectively blocked Snap. I have been told to advise you to get in further contact with the website owner to resolve the issue. That being said - If you do have further information, I am open to further dialogue about the matter and would hope that you do not hesitate to reply if you require further assistance. Kind Regards, Sam Taylor Snap Support 0800 BROADBAND (0800 276 232) TUANZ Internet Service Provider of the year 2009, 2010 & 2011 (www.tuanz.org.nz) Sounds strange that they would block an isp. Why are they even having it live on the net if not everyone is allowed to watch it. I would get in touch with the website owner and complain.

msukiwi

52 posts

Master Geek

Reply # 667044 3-Aug-2012 15:47
Yes - very strange - have been in contact with both the Commission and Tandem who are contracted to do the streaming..... but it seems it is currently beyond all parties involved to resolve! This has been ongoing for over a week since I first notified Snap. Very frustrating from a user point of view. Murray

quakeguy

79 posts

Master Geek

Trusted

Reply # 667048 3-Aug-2012 15:55
Hello Murray, Tandem's content delivery partner made a change on or around the 25th of July, that caused issues for both this content and iSky for Snap users. So while Tandem themselves aren't causing a problem themselves - the place that distributes their content is. I realise this is frustrating. So I'm currently pushing the content delivery provider to resolve this. I won't name who that is. Hopefully, we should have some resolution, soon. Tim.

msukiwi

52 posts

Master Geek

Reply # 667059 3-Aug-2012 16:10
Thanks for the reply. I'm surprised more people have not complained - or maybe everyone else interested is not using Snap. I'm amazed this is taking so long to resolve. Murray

quakeguy

79 posts

Master Geek

Trusted

Reply # 667060 3-Aug-2012 16:12
I've had a reply back advising it's being followed up now - the iSky stuff was resolved a few days after the issue began. Hopefully, it's just an aberration, and this type of content delivery works happily going forward. Cheers, Tim Tim.

mattwnz

4254 posts

Uber Geek

Reply # 667067 3-Aug-2012 16:22
msukiwi: Thanks for the reply. I'm surprised more people have not complained - or maybe everyone else interested is not using Snap. I'm amazed this is taking so long to resolve. Murray If it was telecom people were having trouble viewing it through, it probably would have made the top news story on tvnz :)

msukiwi

52 posts

Master Geek

Reply # 667073 3-Aug-2012 16:29
Precisely...and even though it is a known problem for Snap users (Whether caused by them or not)... their Network Status message states: Network Status OK - No Known Problems

McGee

200 posts

Master Geek

Reply # 667076 3-Aug-2012 16:33
I wouldn't exactly cause it a " Network Problem " from what I read it's a content delivery issue within another provider's network which isn't directly in Snaps control.

quakeguy

79 posts

Master Geek

Trusted

Reply # 667082 3-Aug-2012 16:40
mattwnz: If it was telecom people were having trouble viewing it through, it probably would have made the top news story on tvnz :) If it was Telecom, the CDN would have tested their service and made sure that changes made during the middle of the day didn't cause adverse effects :-) Tim.

ptinson

491 posts

Ultimate Geek

Trusted

Orcon

Reply # 667254 3-Aug-2012 22:04
This is a CDN with any number of things served from it at any point in time. Unless the provider of the CDN had a connection from each ISP in NZ on each of that ISP's connection types and tested content for each of those ISP's before and after each change then you are unlikely to be absolutely sure your change hasnt had a negative impact. Further you would have to do daily tests ongoing to be sure that any new content was also not being impacted. I dont think that is a reasonable thing to expect of a CDN provider, do you expect it of google or Akamai?

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