Any advice would be appreciated on the actual process of switching to Snap.
I am currently with Slingshot, on a Chorus cabinet, and am going to sign up to Snap Naked.
I have a response from Snap support, which was fast and reasonably helpful, but it didn't address the issue of exact dates. When I go through the Snap sign-up/order form, there is no section that asks about existing services or when I want Snap to actually take over.
Is it reasonable to expect Slingshot to bill pro rata, or refund accordingly? My billing roll-over with Slingshot is the 18th of every month, and I most certainly do not want to end up clocking up another month's liability if Snap happens to take over the services on the 19th.
On the other hand, Snap have told me not to actually 'cancel' the services with Slingshot, because they 'will essentially take ownership of those services'.
So any advice with a view to 1) minimizing downtime and 2) avoiding double billing? How do I actually do this?