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60 posts

Master Geek


  Reply # 684683 12-Sep-2012 00:38

blair003: This is a speedtest I did just now to the Sydney telstra server:


This is on Snap VDSL2

...and this is mine.

 

I'm rather annoyed to be honest. I still have my ADSL connection with Telecom and I'm considering keeping it and using it as my primary, and just wait out the 12 month contract with Snap.

384 posts

Ultimate Geek
+1 received by user: 4

Subscriber

  Reply # 684684 12-Sep-2012 00:38 Send private message

I think its different because if the PIR is 10mbit then its a 10/10 connection not a 30/10.

You can't really compare to DSL because with UFB the connection rate is known, whereas with DSL it is negotiated depending on many factors. So when DSL it is marketed as ".. up to DL/UL" it is widely accepted that your maximum speed will be determined in part by the sync rate negotiated.



60 posts

Master Geek


  Reply # 684685 12-Sep-2012 00:40

Had I known the PIR is 10/10, I would have happily stuck with DSL. Would the PIR be same across all UFB providers?

384 posts

Ultimate Geek
+1 received by user: 4

Subscriber

  Reply # 684686 12-Sep-2012 00:42 Send private message

I wonder why there would be a difference between UFB and VDSL on that speedtest.

1078 posts

Uber Geek
+1 received by user: 45


  Reply # 684687 12-Sep-2012 00:48 Send private message

blair003: I think its different because if the PIR is 10mbit then its a 10/10 connection not a 30/10.

You can't really compare to DSL because with UFB the connection rate is known, whereas with DSL it is negotiated depending on many factors. So when DSL it is marketed as ".. up to DL/UL" it is widely accepted that your maximum speed will be determined in part by the sync rate negotiated.


my comment was kind of tongue-and-cheek, but that appears to be the situation.

it may be a configuration error. i thought people from snap read these forums. it'd be nice to get an answer out of someone.

1078 posts

Uber Geek
+1 received by user: 45


  Reply # 684688 12-Sep-2012 00:48 Send private message

blair003: I wonder why there would be a difference between UFB and VDSL on that speedtest.


could be a profile on the bras (terminating equipment at their end: http://en.wikipedia.org/wiki/Broadband_Remote_Access_Server)


415 posts

Ultimate Geek
+1 received by user: 79


  Reply # 684768 12-Sep-2012 09:54 Send private message

Quite surprised by the lack of response from Snap on here TBH, they usually reply to help resolve people's issues.
Hopefully it's just something has been misconfigured, and isn't an indication of things to come as FTTH spreads further.

2977 posts

Uber Geek
+1 received by user: 175

Trusted
Subscriber

  Reply # 684788 12-Sep-2012 10:08 Send private message

blair003: Wouldn't it be illegal (fair trading act) to sell 30/10 UFB with a PIR of 10mbit?


Well it may only be on international.





643 posts

Ultimate Geek
+1 received by user: 118

Trusted
Snap Internet

  Reply # 684952 12-Sep-2012 13:57 Send private message

Hi Everyone, most customers on Snap UFB are working well so far - but we agree that there's clearly something wrong with the results we're seeing in this thread, and it should be faster.

We have no PIR or rate-limits on any of our products including UFB, which makes all of the results in this thread faulty, so we'll be treating them as faults.

We'll be in touch with each of the customers here to work through these problems with them.

^RO




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



71 posts

Master Geek
+1 received by user: 1


  Reply # 684969 12-Sep-2012 14:19 Send private message

Please keep us updated...
I've had conduit installed along the street last week and impatiently waiting for UFB (anyone know how much longer typically until I get offered service?)

Want to jump on it as soon as I can, and Snap is high up the list of providers. But this is quite disappointing.

I fully accept not maxing the connection on a single thread (DUH!), but surely with something multi-threaded such as a popular linux distro torrent you should have it very close to max - say 29mbps? And should still be the case for international only data.

I accept that those speed tests may not show the full story (single thread), although there are plenty of people getting higher speeds so their servers are capable of going faster (and you'd think they would seeing that's the whole point of a speed test). And yes obviously you may get a lousy route.



60 posts

Master Geek


  Reply # 685168 12-Sep-2012 20:13

This looks interesting. It's good that Snap has acknowledged the issue :).

For the record Ricky, I called in on Monday and spoke to Sam (?) about this.

135 posts

Master Geek
+1 received by user: 2


  Reply # 686566 15-Sep-2012 23:13 Send private message

Where's the Telstra guy?

50 posts

Geek


  Reply # 688177 19-Sep-2012 13:58 Send private message

Any update on this?



60 posts

Master Geek


  Reply # 688179 19-Sep-2012 14:04

No :(.

I called Snap yesterday, but they said someone would call me back about it. They said this twice two me, once before I created this thread and again yesterday. So far no call backs on either occasions.

I'm somewhat happy to wait, but would like to know if there is something being done.

50 posts

Geek


  Reply # 688181 19-Sep-2012 14:08 Send private message

Maybe just an update on here saying what they think the issue issue is and what is involved to fix it. I would find it quite interesting, and would put me at ease.

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