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1500 posts

Uber Geek


  Reply # 713224 6-Nov-2012 22:19 Send private message

Previous whole page should be tagged as 'Answer'.

3 posts

Wannabe Geek


  Reply # 713226 6-Nov-2012 22:21 Send private message

R'lyeh, yeah.

4241 posts

Uber Geek


  Reply # 713232 6-Nov-2012 22:32 Send private message


I am not talking about this case, as I don't know enough about it, and they were possibly given a number of reasons for disconnection.

However generally speaking don't retailers have to give a reason for refusing service to someone if they ask for the reason? Otherwise I would have thought it could possibly be seen as discriminatory if you try to buy something and you are refused service without reason?

I am guessing that the OP could contact the TDR if they aren't happy, and they can look at the situation impartially.


13286 posts

Uber Geek

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Vodafone NZ
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  Reply # 713235 6-Nov-2012 22:38 Send private message

mattwnz:
I am not talking about this case, as I don't know enough about it, and they were possibly given a number of reasons for disconnection.

However generally speaking don't retailers have to give a reason for refusing service to someone if they ask for the reason? Otherwise I would have thought it could possibly be seen as discriminatory if you try to buy something and you are refused service without reason?

I am guessing that the OP could contact the TDR if they aren't happy, and they can look at the situation impartially.



A retailer does not have to provide services if they don't wish to,

Snap has a valid reason and the TDR would be no value as the OP is no longer a customer of Snap




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

BDFL
43668 posts

Uber Geek

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  Reply # 713238 6-Nov-2012 22:39 Send private message

The OP needs to follow the TDR process. This involves a formal complaint, a response from Snap and if six weeks passes without a resolution THEN the OP is lodges a complaint to the TDR.

The process is explained here.

In any case I don't think a company needs to explain why they don't want to provide services or goods to anyone.






214 posts

Master Geek
Inactive user


  Reply # 713239 6-Nov-2012 22:42 Send private message

mattwnz:
I am not talking about this case, as I don't know enough about it, and they were possibly given a number of reasons for disconnection.

However generally speaking don't retailers have to give a reason for refusing service to someone if they ask for the reason? Otherwise I would have thought it could possibly be seen as discriminatory if you try to buy something and you are refused service without reason?

I am guessing that the OP could contact the TDR if they aren't happy, and they can look at the situation impartially.



contacted them the discussion was final.

however there was no warnings, no letters written to me or anything but giving many answers to the reason why just shows there is maybe one or two people doing this on their own back rather than confronting higher management about it.

im sure there was a better way to handle this case.

its only been 7 days after they cut my service, they have only sort of done the termination order to telecom wholesale.

however telecom said they dont see any orders on my asid



4241 posts

Uber Geek


  Reply # 713251 6-Nov-2012 23:02 Send private message

johnr:
mattwnz:
I am not talking about this case, as I don't know enough about it, and they were possibly given a number of reasons for disconnection.

However generally speaking don't retailers have to give a reason for refusing service to someone if they ask for the reason? Otherwise I would have thought it could possibly be seen as discriminatory if you try to buy something and you are refused service without reason?

I am guessing that the OP could contact the TDR if they aren't happy, and they can look at the situation impartially.



A retailer does not have to provide services if they don't wish to,

Snap has a valid reason and the TDR would be no value as the OP is no longer a customer of Snap


Generally speaking, if you go into a shop and ask to buy something, and you are refused service, I think the shop are required to tell you why they refused to sell you something if you request it. I was having this discussion with someone this evening, and I agreed with you, and didn't think they needed to give a reason. But the person I was speaking to said it could be seen as being discriminatory, as you need to know the reason, as it could be due to race of colour or some other reason on those lines.



214 posts

Master Geek
Inactive user


  Reply # 713258 6-Nov-2012 23:05 Send private message

just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.

mjb

902 posts

Ultimate Geek

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  Reply # 713260 6-Nov-2012 23:07 Send private message

AviZ: just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.


With that post, I'm now officially calling troll.




contentsofsignaturemaysettleduringshipping

13286 posts

Uber Geek

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Vodafone NZ
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  Reply # 713262 6-Nov-2012 23:08 Send private message

AviZ: just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.


And you have known this for how long?




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz



214 posts

Master Geek
Inactive user


  Reply # 713263 6-Nov-2012 23:10 Send private message

johnr:
AviZ: just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.


And you have known this for how long?


for 3 years :D

couldnt be bothered in buying a master filter and fitting it :D instead i used them crappy inline ones.

13286 posts

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  Reply # 713268 6-Nov-2012 23:17 Send private message

I will let other Geekzone users respond to that!




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

1054 posts

Uber Geek


  Reply # 713269 6-Nov-2012 23:20 Send private message

WHBT. WHL. HAND?

BDFL
43668 posts

Uber Geek

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  Reply # 713270 6-Nov-2012 23:27 Send private message

Snap is full of reason dumping you as a customer. In your other discussion you complained about your line and when asked about line condition and filter you said it was all taken care off.

We do not like trolls and soapbox here.

Banned.




28 posts

Geek


  Reply # 713271 6-Nov-2012 23:28 Send private message

AviZ:
johnr:
AviZ: just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.


And you have known this for how long?


for 3 years :D

couldnt be bothered in buying a master filter and fitting it :D instead i used them crappy inline ones.


Do you seriously not have anything better to do?

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