Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



60 posts

Master Geek


Topic # 113380 15-Jan-2013 13:54

So many of you will be aware of the thread I created about the performance issues with UFB: http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=108935

Fortunately the problem was found and solved. And with that in mind I decided to upgrade my plan from 30/10Mb to 100/50Mb.

Now I'm having an issue where my speed after the upgrade seems to be on 30/50Mb. I can upload fine and it confirms that Chorus/Snap have made changes, but the download seems to be stuck at 30Mb like on my old plan.

The router I'm using is an Asus RT-N16 with Tomato Toastman. I don't think this is the issue though, as I can upload at 50Mb, so the very least I would expect is also 50Mb download if it was bottlenecked.

I've tried using a Windows PPPoE dialer (which Snap were surprised it worked) to test the connection, still the same.

I remember reading somewhere on here that some people also had issue with ISPs (maybe even Snap) not correctly provisioning the right speed?

And yes, I have contacted Snap a few times to try and diagnose this. The only thing they have really told me is that Chorus has confirm that I am in fact on the 100/50Mb plan.

Any advice would be appreciated.

Create new topic
108 posts

Master Geek
+1 received by user: 19

Trusted
Snap Internet

  Reply # 745237 15-Jan-2013 17:46 Send private message

Hi Sneakerpimps,

Are you able to re-test this, perhaps to speedtest.net ?
We've made a few changes internally that should solve this for you.





“I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success... Such emotions make a man forget food, sleep, friends, love, everything.” - Nikola Tesla

Disclaimer: Views expressed in my posts do not necessarily reflect those views of my employer.



60 posts

Master Geek


  Reply # 745240 15-Jan-2013 17:55

Hi Tim, still the same. Tested from www.aspired.co.nz.

Also tried rebooting ONT as well as router.



60 posts

Master Geek


  Reply # 745423 16-Jan-2013 01:54


643 posts

Ultimate Geek
+1 received by user: 118

Trusted
Snap Internet

  Reply # 745425 16-Jan-2013 02:53 Send private message

Hey SneakerPimps,

Chorus have checked the ONT & confirmed it's been provisioned correctly. The light readings are also healthy, so not likely a physical fibre fault.
You have tried a direct PPPoE connection with similar results, so this rules out the modem as the cause.

Have you tried using a different web browser, or another PC? Just need to rule out as many things as we can Laughing
If you still have no luck we will organise to do some testing with Iperf.


Cheers
^RO




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





60 posts

Master Geek


  Reply # 745426 16-Jan-2013 03:43

Hi Ricky,

Yes I have multiple computers connected to the network and all are showing the same results. I've also tried different browsers to run speedtest.net.

Most the time I use a download manager with multi-threaded downloads.

I've just done another test running my laptop only directly to the ONT, same results.

Thanks for replying at this time of the morning!

- Nick

643 posts

Ultimate Geek
+1 received by user: 118

Trusted
Snap Internet

  Reply # 745427 16-Jan-2013 03:56 Send private message


Yes I have multiple computers connected to the network and all are showing the same results. I've also tried different browsers to run speedtest.net.

Most the time I use a download manager with multi-threaded downloads.

I've just done another test running my laptop only directly to the ONT, same results.

Thanks for replying at this time of the morning!

- Nick


Hey Nick,

Fantastic work, thanks for doing that.
I have just sent this info back to Chorus, we'll see what they come back with!

Cheers
^RO




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



108 posts

Master Geek
+1 received by user: 19

Trusted
Snap Internet

  Reply # 745510 16-Jan-2013 09:47 Send private message

Hi Nick,

I think we've isolated and fixed a wee bug -

Can you re-test this again now?





“I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success... Such emotions make a man forget food, sleep, friends, love, everything.” - Nikola Tesla

Disclaimer: Views expressed in my posts do not necessarily reflect those views of my employer.



60 posts

Master Geek


  Reply # 745630 16-Jan-2013 12:01

Fixed!



I appreciate the effort you guys at Snap has gone through. Obviously UFB has bugs that need to be ironed out being that is still quite new.

Many thanks for the support.

905 posts

Ultimate Geek
+1 received by user: 44

Trusted

  Reply # 745678 16-Jan-2013 13:21 Send private message

Not a Snap customer but seriously impressed at the amount of help you were getting from them at those hours of the morning!

415 posts

Ultimate Geek
+1 received by user: 79


  Reply # 745685 16-Jan-2013 13:32 Send private message

Hurry up Chorus. Fill the massive gaps in Auckland.

SCM

395 posts

Ultimate Geek
+1 received by user: 35


  Reply # 746052 17-Jan-2013 00:09 Send private message

^^^ Dam fine pic, well done!

dan

555 posts

Ultimate Geek
+1 received by user: 12


  Reply # 746103 17-Jan-2013 08:41 Send private message

quakeguy: Hi Nick,

I think we've isolated and fixed a wee bug -

Can you re-test this again now?



so this was a SNAP issue not a Chorus issue? can u elaborate at all?

thanks.



643 posts

Ultimate Geek
+1 received by user: 118

Trusted
Snap Internet

  Reply # 746467 17-Jan-2013 16:54 Send private message

Some minor tweaking was needed and great to hear the issue is sorted and everything is working well to sneakerpimps satisfaction now.

Cheers,
^AL





snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



129 posts

Master Geek
+1 received by user: 3

Subscriber

  Reply # 748364 21-Jan-2013 18:48

I also have been with snap since Sept on Fibre. Initially I regretted it! (Similar issues to the OP) however snap did make up for it with the customer service. I highly recommend using the Fritzbox with fibre, just plug and play!

If anyone is going to fibre, snap is certainly the one I would pick!

Well done snap

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Warning: Rage Ahead - Campbell Live and childhood poverty
Created by kawaii, last reply by Geektastic on 3-Sep-2014 12:16 (153 replies)
Pages... 9 10 11


Does NZ need better gun laws?
Created by mattwnz, last reply by heylinb4nz on 3-Sep-2014 11:54 (121 replies)
Pages... 7 8 9


What tyre brand/model to look at ?
Created by Mark, last reply by Oblivian on 2-Sep-2014 21:36 (35 replies)
Pages... 2 3


Judith Collins: I am resigning
Created by Presso, last reply by gzt on 2-Sep-2014 11:42 (109 replies)
Pages... 6 7 8


VideoEZY OnDemand
Created by Andib, last reply by sen8or on 3-Sep-2014 07:45 (64 replies)
Pages... 3 4 5


Cirque du Soleil Cellphone Hijack
Created by myopinion, last reply by PhantomNVD on 1-Sep-2014 18:01 (21 replies)
Pages... 2


Orcon Global Mode launched
Created by freitasm, last reply by shk292 on 1-Sep-2014 11:32 (132 replies)
Pages... 7 8 9


Lightbox press event release
Created by freitasm, last reply by IcI on 30-Aug-2014 17:54 (562 replies)
Pages... 36 37 38



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.