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41 posts

Geek


  Reply # 750976 25-Jan-2013 21:12 Send private message

Same here. International internet was completely blocked for 10-15 minutes.

Back up now, but behaving exactly like it did last night with patchy latency/connectivity to World of Warcraft.

Here's what the trace path looks like to my server.



I notice the packet losses are starting with a snap server, I don't know how to analyze these, but that seems significant?

gjm

664 posts

Ultimate Geek
+1 received by user: 70

Subscriber

  Reply # 750982 25-Jan-2013 21:19 Send private message

ditto for me too. Back up now but was down earlier for international. Trying to game this evening has pretty much been impossible. Anyone from Snap care to weigh in here?




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]



678 posts

Ultimate Geek
+1 received by user: 57


  Reply # 750991 25-Jan-2013 21:42 Send private message

Still happening to me. Completely inconsistent connection. Web pages load and then don't, office 365 is off mainly and outlook won't connect. Steam is downloading at a fraction of what it would normally when through connections bombs.

195 posts

Master Geek
+1 received by user: 5


  Reply # 751006 25-Jan-2013 21:58 Send private message

Last night I got kicked of PS Network a few times but tonight looks solid.

gjm

664 posts

Ultimate Geek
+1 received by user: 70

Subscriber

  Reply # 751022 25-Jan-2013 22:20 Send private message

Yeah actually mine is up and down again now. There Facebook page says they have techs on the job...




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

41 posts

Geek


  Reply # 751025 25-Jan-2013 22:23 Send private message

They tweeted about an hour ago that they were looking into it.

https://twitter.com/SnapInternet/status/294723292072382464

2329 posts

Uber Geek
+1 received by user: 78


  Reply # 751031 25-Jan-2013 22:58 Send private message

Hmm, looks like SNAP is having issues..



678 posts

Ultimate Geek
+1 received by user: 57


  Reply # 751148 26-Jan-2013 13:04 Send private message

Are other people still suffering issues? While it has improved somewhat, the SkyDrive app for windows won't connect and Github is still not loading properly. Back on a wired connection so it's not wireless interference. There hasn't been any more news from Snap on this since their Twitter last night.

647 posts

Ultimate Geek
+1 received by user: 121

Trusted
Snap Internet

  Reply # 751187 26-Jan-2013 14:56 Send private message

Hey guys!

We'd like to look in to individual cases in a greater amount of detail. If you're still currently having issues, I'd ask that you gather the following information:

- A list of at least 2-3 examples of websites that aren't working correctly.
- A traceroute to the websites in particular that are not working.
- Your current public I.P address at the time of taking the traceroute.

EDIT: Please private message us with this information, thanks.

The more detail that you are able to provide the better. :) Cheers ^ST




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



41 posts

Geek


  Reply # 751269 26-Jan-2013 18:44 Send private message

RalphFromSnap: Hey guys!

We'd like to look in to individual cases in a greater amount of detail. If you're still currently having issues, I'd ask that you gather the following information:


In regards to the inability to connect to international sites for a short period of time at around 9pm for the last two nights? This seems to be something we have in common here. I'd assumed it was the Snap issue that was being addressed last night?

Benoire's cloud connection problems sound like a different issue (and it is his thread...). Although maybe related to US internet backbone issues of late, i.e. Cogent's packetloss/latency at handoff, and Level3 sounds like it may have similar problems.



678 posts

Ultimate Geek
+1 received by user: 57


  Reply # 751271 26-Jan-2013 18:55 Send private message

Yup there does seem to be a continuing MS issue for their cloud services being accessed via devices or certain bits of software.

Still having to use the mobile connection to browse as everything is still a wee bit hit and miss.

Sam - Data sent from tests.



678 posts

Ultimate Geek
+1 received by user: 57


  Reply # 751430 27-Jan-2013 10:32 Send private message

Everything seems to be working great this morning, no issues loading pages and all the MS services (office 365, skydrive etc) are all reachable.

It's all good again!

Chris

647 posts

Ultimate Geek
+1 received by user: 121

Trusted
Snap Internet

  Reply # 751458 27-Jan-2013 12:35 Send private message

Excellent - Thanks for your response. Feel free to post up traceroutes/ping tests if this issue persists with anyone else. Cheers :) ^ST




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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