I've just moved into a new house and thought I would give Snap a try after being a Telecom subscriber. They seem fairly well regarded on here and the potential to move to VDSL interested me.
So nearly two weeks ago I logged a request to get connected. Fast forward a week and I still haven't heard anything (apart from the welcome message). No money has been debited from my account either so I'm not super worried. I call up and spoke to a friendly rep who told me their appeared to be a problem with the payment system. He processed the charge and sure enough the money goes out of my account. He let's me know someone will be in touch to advise the provisioning date.
Which brings me to today. No further information received yet from Snap, so I call again. Speak to another friendly rep and I enquire about provisioning timeframe. He let's me know it will be setup on the 4th of march. While its good to finally have a date, this is 18 days after the initial order date....I ask if this information and any particular modem settings are going to be emailed out at any point in the process and he says no, but flicks me an email with them anyway.
So, so far with my dealings with Snap I can say People=fantastic, process=poor. Hopefully its smooth from here on in...