I signed up to Snap after being told it would take 5-10 working days to switch over from my current provider. It took them 11 working days to connect my internet and a further 6 days without a phone line.
I am not joking when I say this but I would of at least made 20 phone calls to snap to figure out what was going on with the connection and each and every occasion I was told some preposterous story and was refused to be put through to a manager. In one instance after being on hold for half an hour a supervisor answered my call and finally told me that they screwed up my order on their end and that nothing would be done about it.
Consequently I sent in a formal complaint that went ignored at first. When they responded, they responded again with the stories and apologies and what not and that they wouldnt do anything about it.
To make matters worse they tried to patronize me and offer me a ridiculous compensation and claim it to be of $100 value when at cost it would not even be $50.
So unless anyone wants to wait over half a month to get their internet switched over and being left without a phone line for almost another week and making all your phone calls from your cell phone which can be very expensive I suggest that you go with another company who would at least have the decency to own up and rectify the matter. Oh and my internet went from 7mbps to under 4mbps with snap and I have simply given up due to their lackluster customer service.
If anyone has had a similar incident or know of snap breaking any laws please PM me. If I gather sufficient evidence I will be filing a class action lawsuit.