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Topic # 138163 22-Dec-2013 18:29 Send private message

I recently signed up to Snap! VDSL, which was relatively painless, made our first payment and thought all was good to go.

A couple of days passed and I didn't hear anything, though the money went from the bank account, so I thought I'd give them a ring.

After a small wait on hold I got through to a rep. we were going through all the details, and had I not pushed and specifically asked if there were issues with the account and transfer, I wouldn't know. I didn't get any email from then, a phone call or even a text to say "please ring to sort."
So I went through and gave him all the details to correct the transfer and assumed everything was all right.

A few more days passed and I still hadn't heard anything, by now, we are 5 working days into the 10 working day turn around, but as far as I was concerned, no plan had been made for the jack-point install or swap over. So I called again to get an update on my account and it turns out the Internet is scheduled to be connected and jack-point installed on the 24th.

Again, great that it has been scheduled, but no communication yet again. Not an email, not a phone call, not a text. How would I know to be home for the Tech to install the jack-point if I'm not given sufficient notice to be able to be home? Would they just expect that on the day, that I would be home to let him in? 

I really hope this isn't the start of a horrible trend with my new ISP.

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2336 posts

Uber Geek
+1 received by user: 13

  Reply # 956854 24-Dec-2013 10:34 Send private message

So, I've just had the friendly chorus Tech come out and install all the required bits and pieces and I am now connected to VDSL2.

While the communication was less than stellar from Snap, I'm willing to forgive a little, a. because its Christmas, and b. because the actual connection process has otherwise been not too bad.

Here are my line stats connected to VDSL.

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Ultimate Geek
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  Reply # 956881 24-Dec-2013 10:55 Send private message

thats some pretty good speed you got there :)

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  Reply # 956921 24-Dec-2013 12:30 Send private message

my VDSL2 is 17 down 4 up line speed getting 15/3.5 actual speed ... my backdoor neighbour gets UFB but not me

have fun!

the latency will drop over time

Apologies for poor typing standards when on Samsung Galaxy S4 LTE/iPad 2 Wifi

2336 posts

Uber Geek
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  Reply # 956924 24-Dec-2013 12:34 Send private message

You must be quite far away from your cabinet O_O 

the mandatory speedtest:

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Uber Geek
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  Reply # 956944 24-Dec-2013 14:24 Send private message

Looks like you've started on DLM1 with that latency, nice. What modem are you using?

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  Reply # 956992 24-Dec-2013 16:33 Send private message

sidefx: Looks like you've started on DLM1 with that latency, nice. What modem are you using?

You may have to explain what that even means to me :P I take it that is good?

I'm using a DrayTek Vigor DV130. Pretty cool modem tbh.

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  Reply # 957011 24-Dec-2013 17:20 Send private message

Heh, yeah, DLM1 is pretty much the best profile the DLM process will put you on. Everything you need to know is pretty much in SamF's post here:

on DLM1 most people seem to get latency at around 4-7ms.

I thought a few people were having issues getting the draytek VDSL modems working nicely, but maybe they've sorted them out now. Not sure if you can SNR tweak it though, that's what I like about the fritzbox... though bridging isn't possible with them so there are pros and cons.

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