Afternoon all, Merry Christmas and a Happy New Year to you all.
I was a WXC customer living in a BOF subdivision that has since converted to UFB. The only issue I had with WXC was its price point and speeds. The rest can't be faulted.
In my need for speed I decided to swap my services to SNAP and accordingly applied for the Lightwave Extreme Version 200/50 no cap. In discussions with the SNAP staff at the time of registering my application (over the phone) it was stressed by me that I did not want my services phone numbers or broadband services to be ported until such time as I had the necessary modem from SNAP and that all could take place seemlessly. I was told I'd be contacted prior to it happening and that the modem would be couriered out beforehand. This took place on December 23rd.
Expecting a call in the new year I was amazed to find that yesterday my phone and internet died. A quick call to WXC revealed the number had been ported. Rather concerned I called SNAP who had requested the porting that same day but hadn't even provisioned for my modem to be configured. This was done last night and was told it'd be ready in the morning first thing. I arrived at their office to be told that it wouldn't be ready until the afternoon. After some polite discussion I was asked to return in an hour and it would be ready, which it was.
I arrived home plugged it in and found that the phone now worked, internet worked, albeit with speeds well below the 200/50 mark, call quality was poor. A further call to SNAP got me up to the specified speeds, call quality improved and then within an hour it all went to custard. Speeds dropped off, calls couldn't be received, outgoing calls can't be made.
I get dial tone but nothing connects, it's almost as if the tones from my 3 different handsets are being received and the phone then gives the disconnected signal. I've spent the most part of the day trying to find a solution to no avail.
I can receive calls now, the speed via speedtest back to SNAP is anything from 80-140m per sec but I can't make calls.
I've had numerous calls today with SNAP trying to resolve this issue and it frustrates me that an 'OUT OF BOX' Failure of this Fritz!Box 7390 is still at this point trying to be resolved when clearly it can't. All I want is a new modem and a working telephone with my speeds back to where they should be.
I've just been told that the support person who I have been dealing with is leaving in 1 hour and won't be back until Friday at which point she'll check to see if it's resolved. They'll be wearing the Fritz!Box long before that.
So...has anybody else had issues like this with this box and if so did it get resolved and if so how?
To this point I still have not had an email from SNAP even providing me with all the details of my account like email address, passwords, logins etc...
To me it just seems a little bit of being UNORGANISED.
Very disappointed at this stage.