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1644 posts

Uber Geek
+1 received by user: 239

Topic # 138411 3-Jan-2014 10:42 One person supports this post Send private message

Anyone noticed snap fibre 100/50 is running a bit slower than usual today?

Mine is running at 30% below normal speed.

I know speedtest may not be the best test , but, my pings have nearly tripled , and download speed has dropped. 

I've rebooted everything.

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2903 posts

Uber Geek
+1 received by user: 109


  Reply # 960580 3-Jan-2014 10:42 Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

386 posts

Ultimate Geek
+1 received by user: 30

  Reply # 960589 3-Jan-2014 10:47 Send private message

For reference if it helps, my VDSL test just done this second. (Avonhead Chch)

61.91Mbps down
9.67Mbps up.

687 posts

Ultimate Geek
+1 received by user: 1

  Reply # 960601 3-Jan-2014 11:23 Send private message

My speed test and have the same problem

               The Biggest and the Best.

528 posts

Ultimate Geek
+1 received by user: 35


  Reply # 960907 3-Jan-2014 19:21 Send private message

Are you both testing the Chch server? I can't even reach it at the moment, I get a latency error.

Speedtest are fine to the Telecom Akl server though so it might be an isolated issue?

Could also be that the issue you were experiencing has already rectified itself.

386 posts

Ultimate Geek
+1 received by user: 30

  Reply # 960939 3-Jan-2014 21:48 Send private message

I tested using Chch Snap hosted server.

1644 posts

Uber Geek
+1 received by user: 239

  Reply # 961552 5-Jan-2014 15:57 Send private message

Back to normal now. It was slow for a couple of days though.

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