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185 posts

Master Geek
+1 received by user: 8


Topic # 138647 12-Jan-2014 11:03 Send private message

Hi all,

I'm on a Snap! VDSl connection and have been having random drop outs on my connection.

I moved in to this place late in October and the nice man from Chorus came and installed a dedicated line to the FritzBox along with a filter. There are no other devices connected as I am using Snap Plus for my phone.

All seemed great after the installation, but more and more we have been noticing that sites don't load correctly, in particular Facebook. Youtube also seems to be suffering.

Just before Xmas the line died completely and took a couple of days for, what I am guessing, Chorus to reset it. When it came back the line speed was slightly lower but nothing major.

I have however noticed a pretty high level of errors.



Is this normal? Could this be the reason for the drop outs?

I had originally pinned the issue to the poor wifi of the Fritzbox but have since changed over to using both a AirPort Extreme and Time Capsule from Apple which has made the wifi coverage significantly better. And yes I have connected via fixed cable to the router and still get the same issues.

Anyone got any suggestions? Or should I log this with Snap to get them to investigate?

Here's my connection details as well.





Cheers

C

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2544 posts

Uber Geek
+1 received by user: 76

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Geekzone
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  Reply # 965364 12-Jan-2014 11:03 Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



1216 posts

Uber Geek
+1 received by user: 117

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  Reply # 965379 12-Jan-2014 11:52 Send private message

Since it sound like your internal wiring has been done properly, I'd contact snap and get them to see what they can do.



185 posts

Master Geek
+1 received by user: 8


  Reply # 966658 14-Jan-2014 10:35 Send private message

Mmm interesting...

After I posted here, at 4am on Monday morning my router did a reset and since then the errors have dropped significantly!!



And this was before I logged a job with Snap...

1775 posts

Uber Geek
+1 received by user: 203


  Reply # 966667 14-Jan-2014 10:48 Send private message

Sounds like a DLM profile change. What are your latency, INP and G.inp showing as now?



185 posts

Master Geek
+1 received by user: 8


  Reply # 966744 14-Jan-2014 12:30 Send private message

Here ya go...


1775 posts

Uber Geek
+1 received by user: 203


  Reply # 966750 14-Jan-2014 12:37 Send private message

Looks like it's dropped you from DLM2 to DLM4. INP is now 1 vs 0 previously. That is likely part of the reason your errors have now dropped. Might still be worth contacting snap - I don't think we often see such high errors on DLM2 so it could indicate an issue - more so if it used to be ok and suddenly increased, and also if it was causing dropouts.



185 posts

Master Geek
+1 received by user: 8


  Reply # 966761 14-Jan-2014 12:58 Send private message

I have already logged a call with them.

Will be interesting to see if they find anything.

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