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6 posts

Wannabe Geek


Topic # 138704 14-Jan-2014 10:43 Send private message

Hi everyone,

we just moved our small business to VDSL and Snap plus. The voicemail setup so far has been an absolute nightmare. One thing we absolutely need is a broken/changed tone on phone pickup to let us know we have voicemails waiting. Snap's FAQ says

"When you have one or more unheard voice messages waiting, you will hear a stuttering dial tone when you pick up your phone."

However no matter what settings we try we cannot get this to happen. This was one of the reasons we switched to Snap as Voda Easy Office had no notifications (only a red light on the modem which doesn't help when its in a server room). So far customer service haven't been particularly helpful, just advised us to activate MWI under Snap Plus settings which we have done but this doesn't enable the broken/changed tone.

Anyone had any success with this ?

cheers
Mike

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632 posts

Ultimate Geek
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  Reply # 966670 14-Jan-2014 10:52 Send private message

I use snap plus with a fritz box and the stuttered tone works perfectly. What hardware are you using?






6 posts

Wannabe Geek


  Reply # 966672 14-Jan-2014 10:57 Send private message

Fritzbox 7360 and a couple of Uniden handsets

1559 posts

Uber Geek
+1 received by user: 212


  Reply # 967463 15-Jan-2014 11:39 Send private message

drmikenz: Hi everyone,

we just moved our small business to VDSL and Snap plus. The voicemail setup so far has been an absolute nightmare. One thing we absolutely need is a broken/changed tone on phone pickup to let us know we have voicemails waiting. Snap's FAQ says

"When you have one or more unheard voice messages waiting, you will hear a stuttering dial tone when you pick up your phone."

However no matter what settings we try we cannot get this to happen. This was one of the reasons we switched to Snap as Voda Easy Office had no notifications (only a red light on the modem which doesn't help when its in a server room). So far customer service haven't been particularly helpful, just advised us to activate MWI under Snap Plus settings which we have done but this doesn't enable the broken/changed tone.

Anyone had any success with this ?

cheers
Mike


Doesn't work for me either. 

I just rely on the emails.


1793 posts

Uber Geek
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  Reply # 967475 15-Jan-2014 11:47 Send private message

drmikenz: Fritzbox 7360 and a couple of Uniden handsets


Are you using the Fritzbox as DECT base station?



6 posts

Wannabe Geek


  Reply # 968936 17-Jan-2014 14:44 Send private message

no we have the cordless phones on their own DECT base stations and that is plugged into the Fritzbox directly. We have tried different brands &  plugging in directly rather than via our patch panel but no joy.

220 posts

Master Geek
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  Reply # 969017 17-Jan-2014 17:16 Send private message

I'm unsure what you have tried with your settings on the Fritz!box but this is the setting on the 7390, which I presume is the same.

If not already done you'll need to log into the Fritz!Box and set it from there.






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  Reply # 969034 17-Jan-2014 17:56 Send private message

As much as I love Snap I really don't think they have nailed the Voice side of things.

If I was a business owner I would shift my line to 2Talk or WxC or have the VoIP thing fairly well nailed down.

You could still terminate 2Talk on the Fritzbox to take advantage of the ATA but I would be more inclined to just use an SPA112 as they pretty much work with out fail.



6 posts

Wannabe Geek


  Reply # 969041 17-Jan-2014 18:15 Send private message

Thanks cjmchch, we had that setting on but all that seems to do for us is call the phone briefly after a voicemail is left and leave a code *649* on the phone. Turning on and off doesn't affect the lack of broken tone unfortunately.  I've got the same problem on my home line with snap as well but its not so important there. 

cjmchch: I'm unsure what you have tried with your settings on the Fritz!box but this is the setting on the 7390, which I presume is the same.

If not already done you'll need to log into the Fritz!Box and set it from there.






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Ultimate Geek
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  Reply # 969058 17-Jan-2014 18:46 Send private message

Never had a broken dial tone to indicate voicemail here either. Have that option ticked. The voicemail light doesn't come on on my uniden phones either like it used to on old fashioned Telecom service.

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