Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



6 posts

Wannabe Geek


Topic # 138704 14-Jan-2014 10:43 Send private message

Hi everyone,

we just moved our small business to VDSL and Snap plus. The voicemail setup so far has been an absolute nightmare. One thing we absolutely need is a broken/changed tone on phone pickup to let us know we have voicemails waiting. Snap's FAQ says

"When you have one or more unheard voice messages waiting, you will hear a stuttering dial tone when you pick up your phone."

However no matter what settings we try we cannot get this to happen. This was one of the reasons we switched to Snap as Voda Easy Office had no notifications (only a red light on the modem which doesn't help when its in a server room). So far customer service haven't been particularly helpful, just advised us to activate MWI under Snap Plus settings which we have done but this doesn't enable the broken/changed tone.

Anyone had any success with this ?

cheers
Mike

Create new topic
634 posts

Ultimate Geek
+1 received by user: 67

Subscriber

  Reply # 966670 14-Jan-2014 10:52 Send private message

I use snap plus with a fritz box and the stuttered tone works perfectly. What hardware are you using?






6 posts

Wannabe Geek


  Reply # 966672 14-Jan-2014 10:57 Send private message

Fritzbox 7360 and a couple of Uniden handsets

1628 posts

Uber Geek
+1 received by user: 231


  Reply # 967463 15-Jan-2014 11:39 Send private message

drmikenz: Hi everyone,

we just moved our small business to VDSL and Snap plus. The voicemail setup so far has been an absolute nightmare. One thing we absolutely need is a broken/changed tone on phone pickup to let us know we have voicemails waiting. Snap's FAQ says

"When you have one or more unheard voice messages waiting, you will hear a stuttering dial tone when you pick up your phone."

However no matter what settings we try we cannot get this to happen. This was one of the reasons we switched to Snap as Voda Easy Office had no notifications (only a red light on the modem which doesn't help when its in a server room). So far customer service haven't been particularly helpful, just advised us to activate MWI under Snap Plus settings which we have done but this doesn't enable the broken/changed tone.

Anyone had any success with this ?

cheers
Mike


Doesn't work for me either. 

I just rely on the emails.


1876 posts

Uber Geek
+1 received by user: 254


  Reply # 967475 15-Jan-2014 11:47 Send private message

drmikenz: Fritzbox 7360 and a couple of Uniden handsets


Are you using the Fritzbox as DECT base station?



6 posts

Wannabe Geek


  Reply # 968936 17-Jan-2014 14:44 Send private message

no we have the cordless phones on their own DECT base stations and that is plugged into the Fritzbox directly. We have tried different brands &  plugging in directly rather than via our patch panel but no joy.

229 posts

Master Geek
+1 received by user: 43

Subscriber

  Reply # 969017 17-Jan-2014 17:16 Send private message

I'm unsure what you have tried with your settings on the Fritz!box but this is the setting on the 7390, which I presume is the same.

If not already done you'll need to log into the Fritz!Box and set it from there.






2120 posts

Uber Geek
+1 received by user: 370

Subscriber

  Reply # 969034 17-Jan-2014 17:56 Send private message

As much as I love Snap I really don't think they have nailed the Voice side of things.

If I was a business owner I would shift my line to 2Talk or WxC or have the VoIP thing fairly well nailed down.

You could still terminate 2Talk on the Fritzbox to take advantage of the ATA but I would be more inclined to just use an SPA112 as they pretty much work with out fail.



6 posts

Wannabe Geek


  Reply # 969041 17-Jan-2014 18:15 Send private message

Thanks cjmchch, we had that setting on but all that seems to do for us is call the phone briefly after a voicemail is left and leave a code *649* on the phone. Turning on and off doesn't affect the lack of broken tone unfortunately.  I've got the same problem on my home line with snap as well but its not so important there. 

cjmchch: I'm unsure what you have tried with your settings on the Fritz!box but this is the setting on the 7390, which I presume is the same.

If not already done you'll need to log into the Fritz!Box and set it from there.






933 posts

Ultimate Geek
+1 received by user: 59

Trusted

  Reply # 969058 17-Jan-2014 18:46 Send private message

Never had a broken dial tone to indicate voicemail here either. Have that option ticked. The voicemail light doesn't come on on my uniden phones either like it used to on old fashioned Telecom service.

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


forgot how to unlock a car door
Created by joker97, last reply by joker97 on 19-Dec-2014 19:10 (49 replies)
Pages... 2 3 4


Police Camera Van Disguise
Created by Reanalyse, last reply by joker97 on 20-Dec-2014 11:41 (46 replies)
Pages... 2 3 4


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


How is iParcel these days?
Created by peejayw, last reply by surfisup1000 on 18-Dec-2014 21:45 (19 replies)
Pages... 2


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


How to upload 150GB of photos to iCloud?
Created by josephhinvest, last reply by timbosan on 17-Dec-2014 15:05 (35 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.