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176 posts

Master Geek
+1 received by user: 8


Topic # 138713 14-Jan-2014 15:22 Send private message

Does anyone know what time of day Snap data usage for the month is reset, and starts the new month?
My Snap fibre billing cycle is 15 Dec 2013 - 15 Jan 2014, does this mean my current month finishes and new data is available from:
- 12:00am 15 Jan
- 12:00pm 15 Jan
- Some other time?

Thanks

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96 posts

Master Geek
+1 received by user: 6


  Reply # 966889 14-Jan-2014 15:30 Send private message

mine is 4PM on the 16th each month.

50 posts

Geek
+1 received by user: 16


  Reply # 966890 14-Jan-2014 15:31 Send private message

I would assume it is 12am if you got that date range from your account page under you plan.

My account shows 5:00pm 14 Dec 13 - 5:00pm 14 Jan 14. I believe this is because we where first connected at 4:57pm because it was 4:57pm for a couple of years.

As to if it's the 14th - 15th or 15th - 14th. Try asking snap or wait until tomorrow to find out.

1261 posts

Uber Geek
+1 received by user: 84


  Reply # 966891 14-Jan-2014 15:31 Send private message

Most likely new month will start exactly on 12:00am 15 Jan and your monthly data usage should be reset.




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381 posts

Ultimate Geek
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  Reply # 966893 14-Jan-2014 15:33 One person supports this post Send private message

It's different for each user depending on when you were connected.
Check your usage meter, it will say quite clearly.
If it has not time then I would assume midnight as stated above.






176 posts

Master Geek
+1 received by user: 8


  Reply # 966895 14-Jan-2014 15:36 Send private message

danielfaulknor: It's different for each user depending on when you were connected.
Check your usage meter, it will say quite clearly.
If it has not time then I would assume midnight as stated above.


Thanks, I was looking at the wrong page on the Snap site, doh!
URL "/summary" does in fact show the time of 7pm.
I was looking at URL "/summary/baseplan/", which did not have a time.

Thanks! :)

699 posts

Ultimate Geek
+1 received by user: 143

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Snap Internet

  Reply # 966918 14-Jan-2014 15:48 Send private message

Hi All,

I think this has already been answered! but just to confirm it’s the start of the hour at which your account was activated.

Thanks,
TheRalph




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