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112 posts

Master Geek
+1 received by user: 5


Topic # 139182 30-Jan-2014 13:08 Send private message

Can't even watch twitch.tv streams on medium quality, any1 else having this issue? been like this for over a week now.

I'm on 100/50 ufb

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296 posts

Ultimate Geek
+1 received by user: 15


  Reply # 977362 30-Jan-2014 13:24 Send private message

Hi,

I was watching a League of Legends stream on High with about 10k+ viewers last night and it was fine.

Is it happening all the time or a specific time that you are watching it?


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3361 posts

Uber Geek
+1 received by user: 445

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  Reply # 977365 30-Jan-2014 13:25 Send private message

snap VDSL, twitch always streams perfectly for me, on source.

theres a little microstudder problem for some people if you use BTTV currently though.

912 posts

Ultimate Geek
+1 received by user: 320


  Reply # 977366 30-Jan-2014 13:25 Send private message

I see slowdown around 6-8PM NZ Time - watching in Best on Telecom VDSL (24/10).

Dropping down to Medium usually ok, sometimes worse.

Not much help sorry.



112 posts

Master Geek
+1 received by user: 5


  Reply # 977368 30-Jan-2014 13:25 Send private message

Oriphix: Hi,

I was watching a League of Legends stream on High with about 10k+ viewers last night and it was fine.

Is it happening all the time or a specific time that you are watching it?



It's all day every day, on any stream :(

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3361 posts

Uber Geek
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  Reply # 977369 30-Jan-2014 13:26 Send private message

got a current example of one your struggling on?



112 posts

Master Geek
+1 received by user: 5


  Reply # 977370 30-Jan-2014 13:27 Send private message

hio77: got a current example of one your struggling on?


http://www.twitch.tv/venruki

Can only load low quality, anything else and it has to stop every 5seconds to buffer

edit: high & source quality won't even load either.

296 posts

Ultimate Geek
+1 received by user: 15


  Reply # 977384 30-Jan-2014 13:31 Send private message

Kiwiownage:
hio77: got a current example of one your struggling on?


http://www.twitch.tv/venruki

Can only load low quality, anything else and it has to stop every 5 seconds to buffer

edit: high & source quality won't even load either.


Mmm yeah might be a issue at his end.

EDIT: his meaning the streamers end.







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Uber Geek
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  Reply # 977385 30-Jan-2014 13:33 Send private message

Kiwiownage:
hio77: got a current example of one your struggling on?


http://www.twitch.tv/venruki

Can only load low quality, anything else and it has to stop every 5seconds to buffer

edit: high & source quality won't even load either.


only about a 3mbit stream at source, im certainly not buffering at all on source.

looks like its your side, or maybe with your fiber node..



112 posts

Master Geek
+1 received by user: 5


  Reply # 977390 30-Jan-2014 13:36 Send private message

Yeah I think its def something on my end, used to be able to watch 2-3 at a time on source without any kind of lag... now I'm stuck on low quality...

Terrible pings to US aswel... Can't game unless its past 7pm.
Can't be bothered spending 1-2hours on hold waiting for snap though :/ been there done that enough

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3361 posts

Uber Geek
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  Reply # 977397 30-Jan-2014 13:41 Send private message

although its highly unlikely on a 100/50.. connection saturation?

watched throughout the arena battle, went up to 3.5mbit average but still next to nothing. should be able to stream that easy...

425 posts

Ultimate Geek
+1 received by user: 88


  Reply # 977480 30-Jan-2014 14:56 One person supports this post Send private message

On snap VDSL and I have no problems watching twitch.tv.
I just tried watching the venruki linked above and there were no issues on source quality.



112 posts

Master Geek
+1 received by user: 5


  Reply # 977574 30-Jan-2014 17:37 Send private message

Is there anyway of getting snap to look at my connection without spending an hour on hold?

These hold times are ridiculous.

227 posts

Master Geek
+1 received by user: 43

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  Reply # 977583 30-Jan-2014 17:59 Send private message

Have you rebooted your router?

If not. Turn both your ONT and Fritz!Box off and wait a minute or two then start them both up. Renewing your connection will often fix problems like that.

As for the 'on hold' times - select accounts as your option when ringing- they always answer their phone - and they'll redirect your call.

The on hold times are pretty steep some times and this is where I must say that World Exchange beats them hands down (and all the other ISP's/Telco's ) The customer service at WxC is second to none





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Uber Geek
+1 received by user: 445

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  Reply # 977587 30-Jan-2014 18:04 Send private message

Kiwiownage: Is there anyway of getting snap to look at my connection without spending an hour on hold?

These hold times are ridiculous.


cant say i have ever had that longer hold times...

111 posts

Master Geek
+1 received by user: 6


  Reply # 977684 30-Jan-2014 21:25 One person supports this post Send private message

on Snap 100/50 here
tested twitch.tv
2pm today with no issues
9:25pm with no issues

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