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112 posts

Master Geek
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  Reply # 977718 30-Jan-2014 22:42 Send private message

Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T

^__^
2925 posts

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  Reply # 977720 30-Jan-2014 22:44 Send private message

Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..



112 posts

Master Geek
+1 received by user: 5


  Reply # 977725 30-Jan-2014 22:46 Send private message

hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..


I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up

^__^
2925 posts

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  Reply # 977731 30-Jan-2014 23:01 Send private message

Kiwiownage:
hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..


I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up


they should, but it always helps to give clear indication that your sending traces for a certain issue. otherwise you could be starting a new issue all together for them to look at.

Voice Engineer @ Orcon
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Orcon
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  Reply # 977732 30-Jan-2014 23:03 One person supports this post Send private message

hio77:
Kiwiownage:
hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..


I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up


they should, but it always helps to give clear indication that your sending traces for a certain issue. otherwise you could be starting a new issue all together for them to look at.


Absolutely.  Either a ticket ref # from the call, or better yet that AND put in some text about the issue (describe it again) in the email.  Help your ISP to help you :)



112 posts

Master Geek
+1 received by user: 5


  Reply # 977806 31-Jan-2014 08:25 Send private message

I don't even kno how to explain the issue to the CSR, basically do i just say that my "everything" is terrible and has been terrible for weeks? It's not just twitch, its almost like congestion... But there shouldn't be congestion on fiber right..?

220 posts

Master Geek
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  Reply # 977812 31-Jan-2014 08:35 Send private message

What speeds are you getting from speedtest.net?







112 posts

Master Geek
+1 received by user: 5


  Reply # 977816 31-Jan-2014 08:39 Send private message

cjmchch: What speeds are you getting from speedtest.net?


Taken @ 8:30 am
http://www.speedtest.net/my-result/3270857266 - International

Local speeds are fine.

^__^
2925 posts

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  Reply # 977965 31-Jan-2014 11:45 Send private message

you may struggle to get a tech that understands exactly what twitch is.. just explain as you have here, and go through all the tests with them..


on the off thought, are you streaming over wifi?



112 posts

Master Geek
+1 received by user: 5


  Reply # 978001 31-Jan-2014 12:23 Send private message

hio77: you may struggle to get a tech that understands exactly what twitch is.. just explain as you have here, and go through all the tests with them..


on the off thought, are you streaming over wifi?


Nah on cable. Its not just twitch, it's all international traffic :(



112 posts

Master Geek
+1 received by user: 5


  Reply # 978003 31-Jan-2014 12:24 Send private message

On hold now, hopefully it doesn't take an hour :|



112 posts

Master Geek
+1 received by user: 5


  Reply # 978022 31-Jan-2014 12:43 Send private message

Can someone do a speedtest to LA America, just so i can get a comparison?

Preferably on 100/50, or even vdsl

^__^
2925 posts

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  Reply # 978027 31-Jan-2014 12:47 One person supports this post Send private message

http://www.speedtest.net/my-result/3271297830

California internet soultions, LA server. (50/10 vdsl)




112 posts

Master Geek
+1 received by user: 5


  Reply # 978036 31-Jan-2014 12:55 Send private message

hio77: http://www.speedtest.net/my-result/3271297830

California internet soultions, LA server. (50/10 vdsl)



Thanks!

http://www.speedtest.net/my-result/3271307632 

Snaps lodged a fault with chorus so hopefully it gets sorted :)

^__^
2925 posts

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  Reply # 978037 31-Jan-2014 12:57 Send private message

still should be able to stream a 3mbit stream perfectly fine on that..

certainly odd.. your latency is so much higher too..

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