Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5


112 posts

Master Geek
+1 received by user: 5


  Reply # 977718 30-Jan-2014 22:42 Send private message

Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T

^__^
3251 posts

Uber Geek
+1 received by user: 433

Subscriber

  Reply # 977720 30-Jan-2014 22:44 Send private message

Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..



112 posts

Master Geek
+1 received by user: 5


  Reply # 977725 30-Jan-2014 22:46 Send private message

hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..


I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up

^__^
3251 posts

Uber Geek
+1 received by user: 433

Subscriber

  Reply # 977731 30-Jan-2014 23:01 Send private message

Kiwiownage:
hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..


I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up


they should, but it always helps to give clear indication that your sending traces for a certain issue. otherwise you could be starting a new issue all together for them to look at.

Voice Engineer @ Orcon
1940 posts

Uber Geek
+1 received by user: 439

Trusted
Orcon
Subscriber

  Reply # 977732 30-Jan-2014 23:03 One person supports this post Send private message

hio77:
Kiwiownage:
hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..


I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up


they should, but it always helps to give clear indication that your sending traces for a certain issue. otherwise you could be starting a new issue all together for them to look at.


Absolutely.  Either a ticket ref # from the call, or better yet that AND put in some text about the issue (describe it again) in the email.  Help your ISP to help you :)



112 posts

Master Geek
+1 received by user: 5


  Reply # 977806 31-Jan-2014 08:25 Send private message

I don't even kno how to explain the issue to the CSR, basically do i just say that my "everything" is terrible and has been terrible for weeks? It's not just twitch, its almost like congestion... But there shouldn't be congestion on fiber right..?

226 posts

Master Geek
+1 received by user: 43

Subscriber

  Reply # 977812 31-Jan-2014 08:35 Send private message

What speeds are you getting from speedtest.net?







112 posts

Master Geek
+1 received by user: 5


  Reply # 977816 31-Jan-2014 08:39 Send private message

cjmchch: What speeds are you getting from speedtest.net?


Taken @ 8:30 am
http://www.speedtest.net/my-result/3270857266 - International

Local speeds are fine.

^__^
3251 posts

Uber Geek
+1 received by user: 433

Subscriber

  Reply # 977965 31-Jan-2014 11:45 Send private message

you may struggle to get a tech that understands exactly what twitch is.. just explain as you have here, and go through all the tests with them..


on the off thought, are you streaming over wifi?



112 posts

Master Geek
+1 received by user: 5


  Reply # 978001 31-Jan-2014 12:23 Send private message

hio77: you may struggle to get a tech that understands exactly what twitch is.. just explain as you have here, and go through all the tests with them..


on the off thought, are you streaming over wifi?


Nah on cable. Its not just twitch, it's all international traffic :(



112 posts

Master Geek
+1 received by user: 5


  Reply # 978003 31-Jan-2014 12:24 Send private message

On hold now, hopefully it doesn't take an hour :|



112 posts

Master Geek
+1 received by user: 5


  Reply # 978022 31-Jan-2014 12:43 Send private message

Can someone do a speedtest to LA America, just so i can get a comparison?

Preferably on 100/50, or even vdsl

^__^
3251 posts

Uber Geek
+1 received by user: 433

Subscriber

  Reply # 978027 31-Jan-2014 12:47 One person supports this post Send private message

http://www.speedtest.net/my-result/3271297830

California internet soultions, LA server. (50/10 vdsl)




112 posts

Master Geek
+1 received by user: 5


  Reply # 978036 31-Jan-2014 12:55 Send private message

hio77: http://www.speedtest.net/my-result/3271297830

California internet soultions, LA server. (50/10 vdsl)



Thanks!

http://www.speedtest.net/my-result/3271307632 

Snaps lodged a fault with chorus so hopefully it gets sorted :)

^__^
3251 posts

Uber Geek
+1 received by user: 433

Subscriber

  Reply # 978037 31-Jan-2014 12:57 Send private message

still should be able to stream a 3mbit stream perfectly fine on that..

certainly odd.. your latency is so much higher too..

1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

How good is your general Science Knowledge?
Created by Aredwood, last reply by floydbloke on 31-Oct-2014 22:08 (35 replies)
Pages... 2 3


Government Limos
Created by networkn, last reply by Bung on 31-Oct-2014 12:39 (94 replies)
Pages... 5 6 7


Snap refuses to replace faulty gear
Created by Brendan, last reply by MadEngineer on 28-Oct-2014 19:07 (92 replies)
Pages... 5 6 7


OneDrive code giveaway - go!
Created by freitasm, last reply by firefuze on 31-Oct-2014 22:11 (23 replies)
Pages... 2


Shutup and take my money (via NFC on my mobile phone)
Created by sxz, last reply by richms on 31-Oct-2014 21:53 (23 replies)
Pages... 2


Sky will be 'upgrading software' of My Sky to connect to internet. What does that mean?
Created by Geektastic, last reply by hio77 on 31-Oct-2014 19:14 (23 replies)
Pages... 2


Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by joker97 on 28-Oct-2014 17:13 (123 replies)
Pages... 7 8 9


Uber: a cheaper taxi ride?
Created by kingdragonfly, last reply by livisun on 31-Oct-2014 14:47 (34 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.