I have a feeling this issue is going to continue for a while so I'm here hoping someone can suggest or figure out the issue.
I moved into my new house yesterday and chorus came to setup the VDSL connection, everything went smoothly until we tried the Fritzbox 3740 which wouldn't get a DSL sync with the local exchange. I figured this was a wiring issue until the chorus guy plugged in his telecome vdsl modem and it sync'd up at around 40mb down and 10mbup.
Since his modem sync'ed and worked fine I presumed it would be something to do with snap and/or the fritzbox...the following happened.
3pm Call 1 - Said that there was a known problem with some Fritzboxes not connecting to certain exchanges with VDSL and that he would email me a firmware update. I received an email containing firmware for the wrong modem.
6pm Call 2 - I rang back to ask about getting the firmware for the proper Fritzbox, he informed me that the modem had just connected a minute ago (took 2 hours to sync) and that i didn't need the firmware. I noticed it sync'ed at 34mb down but only 500kb up with around 120db of noise on the upstream, he said to keep an eye on it and ring them back in the morning if there was any issues so they could run a speed test after the order had been processed properly.
5 Minutes after this it went down and never came back up again.
1am Call 3 - Rang up again to see what else could be done, he couldn't find any issues on their end of things but informed me that he would send me some beta firmware by the morning.
2pm Call 4 - Rang again because I hadn't received an email with any firmware, the guy couldn't find anything wrong with their end and suggested i bring it in for testing which would be done before they closed.
So I raced back into town to drop it off and was informed I would be called back around 5pm when it was complete.
6pm Call 5 - Rang again because I hadn't had a call back and the guy checked to see the results and found nothing wrong with the modem, started a line test to see if there was any issues.
Now we come to the present moment, does anyone have any ideas what the problem could be? It seems a bit silly that the telecom modem connected fine but this damn fritzbox won't, I'm starting to think that if this line test comes back with nothing wrong and we don't get a new modem then we are going to have to go back to ADSL or either switch ISP's (but given im on a 24 month contract I don't see how thats going to work).
The issue really lays in the fact that I work on the internet and am pretty much losing money while I wait for an issue that shouldn't be there, its fairly frustrating.