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Wannabe Geek


Topic # 141250 6-Mar-2014 00:18 Send private message

The speed test tells it all....................
come on is being like this for months..............
serious of thinking cancel my account with snap

Can some one please help me with it......



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  Reply # 999900 6-Mar-2014 00:18 Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 999909 6-Mar-2014 00:29 Send private message

Reply to Peter Reader post, that'll help us here to respond







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Wannabe Geek


  Reply # 999910 6-Mar-2014 00:32 Send private message

- you have reset your modem and router Multiple Time
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap NOPE
- your tests are always done on an ethernet connection to the router - do not use wireless for testing YEAP
- you read this topic and follow the instructions there. YES
- Your ISP and plan Broadband and Calling @ Home
- Type of connection (ADSL, ADSL2, VDSL) ADSL2
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 

- Your general location (or street) Tahuri Road, Epsom
- If you are rural or urban Urban
- If you know your connection is to an exchange, cabinet or conklin Somewhere on Remuera Road
- If your connection is to a ULL or wholesale service Dont' know
- If you have done an isolation test as per the link above Yes

The Game.
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  Reply # 999911 6-Mar-2014 00:38 4 people support this post Send private message

You've got a line issue.

The fix is simple. Send a DM to CoffeeBaron and give him $150, he'll come out and fix your internal wiring by professionally installing a master filter.

1) No ISP will claim full responsibility of your internal wiring and will often provide band-aid solutions since it is in Chorus's best interest to save money (being a company and all)
2) Speaking of Chorus, you're connected to their gear, not your ISP's
3) Changing ISP will do nothing in your favour. Just spend the $150 and thank me later.




Michael Murphy
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Everything I say here is my own opinion and not that of my employer.



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Wannabe Geek


  Reply # 999913 6-Mar-2014 00:48 Send private message

thanks michaelmurfy, i will give that a try. But mind you I had chorus to come over and checked the wiring before, TWICE

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  Reply # 999937 6-Mar-2014 07:51 Send private message

That's a long way from the worst speed I've ever seen.

Your speedtests are consistent with the sync rate reported by your modem, which is lower than average, so the cause will be a physical wiring issue.

If you are technically competent, then connect your modem at the demarc and see what the result is - this will tell you immediately if there is an internal wiring problem.

Having said all that, I recall several threads regarding similar issues from people living in some parts of Epsom, and suspect that there may be some issues with the cabling in some streets there.

And as everyone else says, this is very clearly not an issue with your ISP - it is completely independent of them.

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  Reply # 999941 6-Mar-2014 08:00

Some countries would kill to get 3.4mb.




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  Reply # 999947 6-Mar-2014 08:30 Send private message

Changing ISP won't do anything. You'll still get those exact same speeds until your wiring issue is sorted.

Statistically speaking most wiring faults are within the premises. This cabling is the responsibility of the homeowner, however if you have wiring maintenance Chorus will attempt to fix any obvious faults. When Chorus came did they give you any indication of the speed at the demarc?



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  Reply # 999956 6-Mar-2014 08:50 Send private message

SteveON: Some countries would kill to get 3.4mb.


It's not what he's paying for though. It's a rather benign statement to make in the context that its written.





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  Reply # 999962 6-Mar-2014 09:06

cjmchch:
SteveON: Some countries would kill to get 3.4mb.


It's not what he's paying for though. It's a rather benign statement to make in the context that its written.


Actually hes not paying for anything guaranteed. I believe the minimum speed by law is 64-128kb/s. 




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  Reply # 999966 6-Mar-2014 09:13 Send private message

cjmchch:
SteveON: Some countries would kill to get 3.4mb.


It's not what he's paying for though. It's a rather benign statement to make in the context that its written.


Huh? Residential connections pay for the maximum speed that the line will run at - the speedtest is consistant with the sync rate, so from that view, it's 100% fine.

Not saying the sync rate couldn't be higher, but it is currently getting throughput consistent with the line rate.

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  Reply # 999969 6-Mar-2014 09:15 Send private message

seeing these types of threads is a big slap in the face. this is roughly 10 times the speed get at home, yet people consider it slow.

Anyway... as said before its probably a home wiring issue. to confirm you should ask your neighbors what sort of speed they get before spending money on fixing it. based on some of the threads iv seen on here chorus arent so good when it comes to home wiring.

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  Reply # 1000016 6-Mar-2014 10:26 8 people support this post Send private message

jim4nz: The speed test tells it all....................
come on is being like this for months..............
serious of thinking cancel my account with snap

Can some one please help me with it......




Hi jim4nz,

This is actually the fastest speed that you will be expected to be delivered at your current location from the exchange, this has been confirmed by both Chorus visits to your house.

The last Chorus technician summed it up quite well
"Field Action Complete Low Connect rates, No Fault Found speed within historical rates for this location ,customer is comparing speed with neighboring streets which are cabinetised."

Looking at your location you are right at the edge of all cabinet boundary's, which does mean that some Neighbours around you connected to the cabinet will get higher speeds, however the copper feeder in your location does not go near those cabinets. Chorus comments indicate, and you would assume, that the speed at this location has always been at around this rate.

We do understand that in some locations like this you do fall into an unfortunate position with DSL speed. The good news is that the fix for this is UFB, and this is scheduled to be available to you within a year.

Thanks,
TheRalph






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  Reply # 1000069 6-Mar-2014 12:03 One person supports this post Send private message

Except the fact that at 34dB they should still sync way way faster than 3Mbps. It will be around 8-10Mbps provided good internal wiring.

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  Reply # 1000082 6-Mar-2014 12:20 Send private message

"Good internal wiring" being the key phrase here.

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