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420 posts

Ultimate Geek
+1 received by user: 84


  Reply # 1019983 7-Apr-2014 14:14 One person supports this post Send private message

Mine dropped early this morning as well and seems to be going via the Auckland POP again. I have IPv6 back and my ping has returned to normal levels. Stupid DLM caused a resync during the outages though, and I went from 4mb to 3.3mb up. Not sure if the peak time ping problems are still happening.

^__^
3166 posts

Uber Geek
+1 received by user: 418

Subscriber

  Reply # 1019986 7-Apr-2014 14:18 Send private message

yep, testing on my US server too, maxing out at 700KB/s where ild normally hit 7MB/s instantly.


speedtest to sydney are slow too.






as to be expected, snap are probably still working on things.

^__^
3166 posts

Uber Geek
+1 received by user: 418

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  Reply # 1019989 7-Apr-2014 14:19 Send private message

Lorenceo: Mine dropped early this morning as well and seems to be going via the Auckland POP again. I have IPv6 back and my ping has returned to normal levels. Stupid DLM caused a resync during the outages though, and I went from 4mb to 3.3mb up. Not sure if the peak time ping problems are still happening.


in my testing, it is.

however, as snap agreed with me, a fair test would be to wait till im back at auckland to make judgements. 


ill post some screenshots in the other thread of graphs if you want though.

75 posts

Master Geek
+1 received by user: 67

Trusted
Subscriber

  Reply # 1020000 7-Apr-2014 14:24 Send private message

Mine seems largely back to normal now, IPV6 is back and my pop is now snapdsl-akl. Haven't done any speed tests but am experience normal surfing performance.

FYI my connection was bounced at 0535 which is when it seems to have returned to normal.




May the farce be with you!




pjnetnz
:)

^__^
3166 posts

Uber Geek
+1 received by user: 418

Subscriber

  Reply # 1020003 7-Apr-2014 14:27 Send private message

pjnet: Mine seems largely back to normal now, IPV6 is back and my pop is now snapdsl-akl. Haven't done any speed tests but am experience normal surfing performance.

FYI my connection was bounced at 0535 which is when it seems to have returned to normal.


sounds like you also moved with me then, suddenly i feel less like a gunnipig ha!.

run some tests to sydney, ild be interested in the outcome.


one other thing i have noticed is theres a little more jitter on the network than normal, which would once again infer something still being worked on and not up to its usual level of availability.


forgot to mention too, yes my v6 popped back up this morning.

691 posts

Ultimate Geek
+1 received by user: 139

Trusted
Snap Internet

  Reply # 1020016 7-Apr-2014 14:50 One person supports this post Send private message

Hi All,

Just to put you out of your misery! Geo-Location on our network subnet's does often appear to be completely wrong, often they will mark as being from Christchurch as this is where or ASN and most subnets are registered too, don't put any weight on what this says! the Geo Location is trying to detect where you actually are, not our POP's (it's looking at your connected IP) so if you are in Auckland and it says Wellington, you know its most certainly wrong!

The network issues that happened on Friday night have now been completely resolved, as as of this morning all customers are back to their normal POP's. note that not all the location details that you see in your CPE are exact I.E "Snap-36" is a BNG that typically connects customers in the North Shore and above, however they are clustered and can change from time to time. if you are having any on-going issues then it should not be related to last weekend so let us know and we will diagnose on a case by case basis, PM us and we can take a look.

We will get some more information from this and see what we can publish, possibly to a new topic so this is not confused with last weekend's issues.

Thanks,
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



2 posts

Wannabe Geek
+1 received by user: 4


  Reply # 1020066 7-Apr-2014 16:42 4 people support this post Send private message

Hi Snap

I just wanted to say that I think it's great you've kept all the Geekzone users informed during this outage, with frequent posts and updates here, but surely it occurs to you that not all your customers are Geekzone forum users? The place you should have actually been posting updates is your Network Status page on your website.

I saw you were also occasionally sending out tweets, which mostly seemed to be of the form "everything is working normally again" when they were anything but.

You really need to pick up your game as far as keeping us informed of whats going on during an outage like this.

/end rant

Bannor

378 posts

Ultimate Geek
+1 received by user: 48


  Reply # 1020086 7-Apr-2014 17:10 Send private message

hio77:
run some tests to sydney, ild be interested in the outcome.

Here's mine:

All seems good. Speedtest thinks I'm in London because my browser is lying in the X-Forwarded-For header it sends.

^__^
3166 posts

Uber Geek
+1 received by user: 418

Subscriber

  Reply # 1020088 7-Apr-2014 17:14 Send private message

Bannor: Hi Snap

I just wanted to say that I think it's great you've kept all the Geekzone users informed during this outage, with frequent posts and updates here, but surely it occurs to you that not all your customers are Geekzone forum users? The place you should have actually been posting updates is your Network Status page on your website.

I saw you were also occasionally sending out tweets, which mostly seemed to be of the form "everything is working normally again" when they were anything but.

You really need to pick up your game as far as keeping us informed of whats going on during an outage like this.

/end rant

Bannor


i personally dont trust network outage pages to be correct at all, as normally a fault is minor, and with chorus. for this though, i agree it could have been used, but the fact that its not used elsewhere think it gets left to be forgotten about by most.


thoses who arent on twitter, who arent on geekzone, probably would use the phone i would assume.

^__^
3166 posts

Uber Geek
+1 received by user: 418

Subscriber

  Reply # 1020090 7-Apr-2014 17:15 Send private message

stevehodge:
hio77:
run some tests to sydney, ild be interested in the outcome.

Here's mine:

All seems good. Speedtest thinks I'm in London because my browser is lying in the X-Forwarded-For header it sends.


sydney? on AKL POP?


378 posts

Ultimate Geek
+1 received by user: 48


  Reply # 1020102 7-Apr-2014 17:34 Send private message

hio77:
stevehodge:
hio77:
run some tests to sydney, ild be interested in the outcome.

Here's mine:

All seems good. Speedtest thinks I'm in London because my browser is lying in the X-Forwarded-For header it sends.


sydney? on AKL POP?


Yes, SNAPDSL-AKL (as of 5:35 this morning)

^__^
3166 posts

Uber Geek
+1 received by user: 418

Subscriber

  Reply # 1020107 7-Apr-2014 17:40 Send private message

stevehodge:
hio77:
stevehodge:
hio77:
run some tests to sydney, ild be interested in the outcome.

Here's mine:

All seems good. Speedtest thinks I'm in London because my browser is lying in the X-Forwarded-For header it sends.


sydney? on AKL POP?


Yes, SNAPDSL-AKL (as of 5:35 this morning)


your speedtest was to auckland, where im close on maxing out, not sydney


378 posts

Ultimate Geek
+1 received by user: 48


  Reply # 1020112 7-Apr-2014 17:49 Send private message

hio77:
stevehodge:
hio77:
stevehodge:
hio77:
run some tests to sydney, ild be interested in the outcome.

Here's mine:

All seems good. Speedtest thinks I'm in London because my browser is lying in the X-Forwarded-For header it sends.


sydney? on AKL POP?


Yes, SNAPDSL-AKL (as of 5:35 this morning)


your speedtest was to auckland, where im close on maxing out, not sydney


Oops, posted the wrong one.

^__^
3166 posts

Uber Geek
+1 received by user: 418

Subscriber

  Reply # 1020123 7-Apr-2014 18:12 Send private message

stevehodge:
hio77:
stevehodge:
hio77:
stevehodge:
hio77:
run some tests to sydney, ild be interested in the outcome.

Here's mine:

All seems good. Speedtest thinks I'm in London because my browser is lying in the X-Forwarded-For header it sends.


sydney? on AKL POP?


Yes, SNAPDSL-AKL (as of 5:35 this morning)


your speedtest was to auckland, where im close on maxing out, not sydney


Oops, posted the wrong one.


that looks more like it!

interesting, seems to not be affecting you like it is me..





might try dropping my PPP and see if it makes a difference..





yep. dropping PPP helped alot..



speeds to NL are a little hinky still, but that could be network on that side, as someone has taken to DDoSing the gateway for my dedicated servers over there.


US LA speeds are looking on par now too.




dropping PPP certainly paid off :)



615 posts

Ultimate Geek
+1 received by user: 39


  Reply # 1020193 7-Apr-2014 19:52 Send private message

naggyman:
JayADee: 
How do you tell where you are going through?


Go to System > Event Log > Internet Connection
Look at the log when your internet connection connected. Within that, amongst other things, is the point of presence that you are connected to.


Thanks :)




http://www.speedtest.net/result/3121421499.png Speed test over wifi.

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