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1321 posts

Uber Geek
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  Reply # 1027386 18-Apr-2014 14:59 Send private message

And were gone again

124 posts

Master Geek
+1 received by user: 7


  Reply # 1027387 18-Apr-2014 15:00 Send private message

steve98: Seems to be back now


Speak too soon?cool think I just lost national and international again.



1321 posts

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  Reply # 1027393 18-Apr-2014 15:02 One person supports this post Send private message

D1NZ:
steve98: Seems to be back now


Speak too soon?cool think I just lost national and international again.


Yep.. well I enjoyed that 10 minutes of internet.. 



What does this tag do
407 posts

Ultimate Geek
+1 received by user: 58

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  Reply # 1027395 18-Apr-2014 15:06 One person supports this post Send private message

Here I was going to spend the day watching Netflix..
Instead getting plagued by network monitors about sites and servers going up and down!
This is why one leg of a new international cable should really be landed in the south island

87 posts

Master Geek
+1 received by user: 7


  Reply # 1027397 18-Apr-2014 15:09 Send private message

Im having major issues with youtube all day.

Videos will not load saying there is a problem or sit buffering for 20+ minutes before starting to play (no internet traffic during this buffering time)

Thumbnails showing up blank etc.

Is anyone else experiencing this? is it related?

77 posts

Master Geek
+1 received by user: 7


  Reply # 1027407 18-Apr-2014 15:31 Send private message

Well, it seems to be back up and running now.
Fingers crossed!

735 posts

Ultimate Geek
+1 received by user: 171

Trusted
Snap Internet

  Reply # 1027413 18-Apr-2014 16:09 Send private message

Hi All,

Sorry about that, we had a reasonably amount of fibre/power events that happened all at once, mainly affected South Island users, all back to normal though, there are however a number of DSLAM's out there which are without power, or out because of cut fibre.

The NZ - AU congestion may have been a side effect, this should be back to normal

There are 2 major fibre outages in the South Island which we have routed around, both are quite significant and are responsible for a fair amount of disruption. a big thumbs up to the technicians braving the weather to fix these. 

Thanks
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



8 posts

Wannabe Geek
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  Reply # 1027594 18-Apr-2014 22:18 Send private message

Thanks for the updates Ralph.  One thing I have noticed switching from Telstraclear/Vodafone to Snap is that Snap do seem to make the conscious effort to inform their customers.  From time to time i would have considerable outages on Vodafone but accessing their website on my mobile phone wouldn't give me any information about what/why/when etc.   

5479 posts

Uber Geek
+1 received by user: 950


  Reply # 1027603 18-Apr-2014 23:15 Send private message

RalphFromSnap: Hi All,

Sorry about that, we had a reasonably amount of fibre/power events that happened all at once, mainly affected South Island users, all back to normal though, there are however a number of DSLAM's out there which are without power, or out because of cut fibre.

The NZ - AU congestion may have been a side effect, this should be back to normal

There are 2 major fibre outages in the South Island which we have routed around, both are quite significant and are responsible for a fair amount of disruption. a big thumbs up to the technicians braving the weather to fix these. 

Thanks
TheRalph


Seems unusual that we haven't seen any reports from other ISP's customers if these were the cause of the problem?

I would have expected lots of Telecom, VF, Slingshot, Orcon etc customers to be on here discussing the same issue, but can't see any threads last day or two about it.
Just seems wierd.  Or is it only confined to Snap somehow?


ETA: http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=143543  one thread on Orcon which could be related.  But still seems odd that none opf the big guys have any reports on here (especially given they have 5-10 times as many customers as Snap, so would expect it to get picked up much faster

59 posts

Master Geek
+1 received by user: 15


  Reply # 1027605 18-Apr-2014 23:24 Send private message

NonprayingMantis:
RalphFromSnap: Hi All,

Sorry about that, we had a reasonably amount of fibre/power events that happened all at once, mainly affected South Island users, all back to normal though, there are however a number of DSLAM's out there which are without power, or out because of cut fibre.

The NZ - AU congestion may have been a side effect, this should be back to normal

There are 2 major fibre outages in the South Island which we have routed around, both are quite significant and are responsible for a fair amount of disruption. a big thumbs up to the technicians braving the weather to fix these. 

Thanks
TheRalph


Seems unusual that we haven't seen any reports from other ISP's customers if these were the cause of the problem?

I would have expected lots of Telecom, VF, Slingshot, Orcon etc customers to be on here discussing the same issue, but can't see any threads last day or two about it.
Just seems wierd.  Or is it only confined to Snap somehow?


ETA: http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=143543  one thread on Orcon which could be related.  But still seems odd that none opf the big guys have any reports on here (especially given they have 5-10 times as many customers as Snap, so would expect it to get picked up much faster


There actually has been, VF/Telstra have had 2 large fibre cuts, Chorus have had many outages due to power loss/fibre issues especially on the West Coast.  Orcon's network on the bottom half of the South Island is completely out for both data and voice and has been all day, other ISP's have also suffered trouble too. but yes not sure why there was not more talk of them, especially Orcon. It may be that Snap's was more intermittent so their users had a chance to post? They also have a larger client base in the South Island where the issues occurred.

5479 posts

Uber Geek
+1 received by user: 950


  Reply # 1027614 19-Apr-2014 00:05 Send private message

pchs:
NonprayingMantis:
RalphFromSnap: Hi All,

Sorry about that, we had a reasonably amount of fibre/power events that happened all at once, mainly affected South Island users, all back to normal though, there are however a number of DSLAM's out there which are without power, or out because of cut fibre.

The NZ - AU congestion may have been a side effect, this should be back to normal

There are 2 major fibre outages in the South Island which we have routed around, both are quite significant and are responsible for a fair amount of disruption. a big thumbs up to the technicians braving the weather to fix these. 

Thanks
TheRalph


Seems unusual that we haven't seen any reports from other ISP's customers if these were the cause of the problem?

I would have expected lots of Telecom, VF, Slingshot, Orcon etc customers to be on here discussing the same issue, but can't see any threads last day or two about it.
Just seems wierd.  Or is it only confined to Snap somehow?


ETA: http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=143543  one thread on Orcon which could be related.  But still seems odd that none opf the big guys have any reports on here (especially given they have 5-10 times as many customers as Snap, so would expect it to get picked up much faster


There actually has been, VF/Telstra have had 2 large fibre cuts, Chorus have had many outages due to power loss/fibre issues especially on the West Coast.  Orcon's network on the bottom half of the South Island is completely out for both data and voice and has been all day, other ISP's have also suffered trouble too. but yes not sure why there was not more talk of them, especially Orcon. It may be that Snap's was more intermittent so their users had a chance to post? They also have a larger client base in the South Island where the issues occurred.


..and yet no posts about it from the Big guys.. at all. Just seems really weird.



xor

20 posts

Geek
+1 received by user: 1


  Reply # 1036241 4-May-2014 00:13 Send private message

NonprayingMantis:

..and yet no posts about it from the Big guys.. at all. Just seems really weird.



It was on the Telecom twitter feed. Assuming other ISP's just ignored it until it went away.

^__^
3623 posts

Uber Geek
+1 received by user: 503

Subscriber

  Reply # 1036246 4-May-2014 03:34 Send private message

NonprayingMantis: 

..and yet no posts about it from the Big guys.. at all. Just seems really weird.





8 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1045202 14-May-2014 23:24 Send private message

Well I have noticed in BF4 an increase from 38 - 39 ping on average to a 42 - 50 ping to Australian servers.  It really doesn't bother me in the slightest but it is merely an observation.

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