I'm a new forum user, and have read tips on this site for years - thought it was time to sign up because I believe some of you may have the answers to my question(s).
Anyway, I've recently joined with Snap and was connected last night. However, the speeds I've been getting have been less than mind-blowing, and while they were fantastic in getting me set up really quickly, the initial speeds have been slightly disheartening.
Here's where I'm hoping that it's something to do with me, that I can fix.
My speedtest to Wellington shows this:
My speedtest to LA, shows this:
So it seems to me there's something amiss here. I also get a C grade on the pingtest.net site.
My modem (DSE XH7916) is showing UPSTREAM at 544 kbps, and downstream at 320 kbps.
Now, I know a tiny bit about computers but I'm hoping someone can help me find out why I'm going so slow. I've e-mailed their support team and am waiting to hear back from them - I may phone later today, too.
I'm on Naked DSL Plan B (FS/FS, 20Gb).
I look forward to your responses... and the "man, not another person jumping on the Snap bandwagon" jokes :)