poor performance on Snap.

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160 posts

Master Geek

Subscriber

Reply # 323920 27-Apr-2010 21:59
Snap performance has been really terrible lately. I'm getting full speeds of my synch rate for NZ connections, but the moment I hit anything that's on southern cross it goes down to sub 100kbps but upload stays at full speed. Plus I'v been having real issue about their customer services. I've twittered, phones, emailed and am not getting anywhere. I'v also just been told that one of my requests has only been taken into account after about 10 days since my call. I think it's time for an alternative. D

maxzzz

65 posts

Master Geek

Reply # 323922 27-Apr-2010 22:07
dauckland: [...] I'm getting full speeds of my synch rate for NZ connections, but the moment I hit anything that's on southern cross it goes down to sub 100kbps but upload stays at full speed. I thought I was the only one...

Damager

1834 posts

Uber Geek

Subscriber

Reply # 323923 27-Apr-2010 22:09
Same here. Youtube video with a still picture is torture at the moment. - Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P - AT&T Galaxy S Captivate 16GB on XT (now with brother) - Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2 - Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free' - What's next??? S3?

vexxxboy

1164 posts

Uber Geek

Reply # 323929 27-Apr-2010 22:38
same here, my download speed over the weekend was shocking , my upload speed was the same as my download speed and after talking to Snap and to be told that the download speed in my area was only 2000 MB so what was the problem,(well considering i was only getting 500 MB down quite a bit) and the impression that they couldn't be bothered, i hung up and for the first time with Snap i was disappointed with the service i received from the help desk . but tonight the speed seems to be better

maxzzz

65 posts

Master Geek

Reply # 323940 27-Apr-2010 23:09
vexxxboy: [...] but tonight the speed seems to be better Well you are lucky because I can't get more than 60KB/s on a single thread to the US (http) but as usual I get full speed anywhere in NZ (so it's not a congestion at the exchange). I'm going to have a cabinet nearby in the near future, but what is the point of having a 20M connection locally when you cannot even have a 1M link international at any time of the day? The good point of Snap is that they are not too expensive for heavy users that download stuff with many threads and to use offline, but for streaming they do not offer a good international link as they used to do.

Damager

1834 posts

Uber Geek

Subscriber

Reply # 323944 27-Apr-2010 23:33
Local and even speeds to Aussie sites are fine. I can watch eps of the footy show on ninemsn.com without any buffering. However after that and further towards the americas, international speed isnt hitting 1Mb/s. This is only really been in the last week, before that I had no problems. Even during peak, I still decent international bandwidth and most streaming videos could be watched without constant buffering. Ill give it a few more days before checking with Ralph again. - Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P - AT&T Galaxy S Captivate 16GB on XT (now with brother) - Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2 - Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free' - What's next??? S3?

Damager

1834 posts

Uber Geek

Subscriber

Reply # 325460 30-Apr-2010 23:25
Hi Everyone just wondering how quickly the below buffers for everyone? http://www.youplayalong.com/video/a2bd0645dbc1500/Sir-Duke--Stevie-Wonder At the moment, for me this will be on track to buffer fully in about 15 minutes and it isnt even HQ! - Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P - AT&T Galaxy S Captivate 16GB on XT (now with brother) - Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2 - Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free' - What's next??? S3?

Damager

1834 posts

Uber Geek

Subscriber

Reply # 325471 1-May-2010 00:27
Okay now this link: http://www.youplayalong.com/video/f2c17795c22ac56/Stomp--Brothers-Johnson Started buffering at 11.43pm and finished buffering at 12.24am 41 Minutes to buffer a 6 minute video. - Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P - AT&T Galaxy S Captivate 16GB on XT (now with brother) - Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2 - Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free' - What's next??? S3?

SCM

295 posts

Ultimate Geek

Subscriber

Reply # 325476 1-May-2010 00:53
that last one only took about 10 mins here

maxzzz

65 posts

Master Geek

Reply # 325477 1-May-2010 01:01
Damager: Okay now this link: http://www.youplayalong.com/video/f2c17795c22ac56/Stomp--Brothers-Johnson Started buffering at 11.43pm and finished buffering at 12.24am 41 Minutes to buffer a 6 minute video. This is not watchable, it is buffering all the time. The stream is coming at 20-60KB/s. This test has been done at 1.00am so it is not really the peak time.

Damager

1834 posts

Uber Geek

Subscriber

Reply # 325479 1-May-2010 01:04
SCM: that last one only took about 10 mins here Take 2... 2.5 minutes to buffer the first minute so looking at just under 15ish minutes now.. an improvement but 10 minutes seems impossible at the moment! - Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P - AT&T Galaxy S Captivate 16GB on XT (now with brother) - Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2 - Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free' - What's next??? S3?

SCM

295 posts

Ultimate Geek

Subscriber

Reply # 325480 1-May-2010 01:10
was a steady 75kB here, could be better but not as bad as you 2 are getting. guess internet in dunedin has improved lol

andrewcnz

749 posts

Ultimate Geek

Subscriber

Reply # 325491 1-May-2010 07:18
Have found Snap performance really up and down in the last few weeks. Have been using them for about a year and only now are we finding them poor. Every one in the house complaining just like when we were with xnet!

SCM

295 posts

Ultimate Geek

Subscriber

Reply # 325549 1-May-2010 12:34
Im finding their national traffic is fine, just their international traffic has got really bad in the last few weeks, even my non geeky flatmate has noticed and been asking me if ive been torrenting lol.

friedCrumpet

268 posts

Ultimate Geek

Reply # 325554 1-May-2010 12:53
Damager: Okay now this link: http://www.youplayalong.com/video/f2c17795c22ac56/Stomp--Brothers-Johnson Started buffering at 11.43pm and finished buffering at 12.24am 41 Minutes to buffer a 6 minute video. Played straight away for me just now, no buffering. You can't judge snap's performance just on this one site, it's no youtube - they could be having peak time bandwidth issues of their own.

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