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Forums › Snap › Is Snap Internet service down [2010-07-26]?


11 posts

Geek
Topic # 64950 26-Jul-2010 15:57 Send private message

My connection got disconnected about 20mis ago, and cant connect ever since, even their site is down atm, any news regarding this issue? Are they maintaining their service or what?

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3141 posts

Uber Geek

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  Reply # 356613 26-Jul-2010 16:01 Send private message

Have you tried restarting your modem? Just double checking...

60 posts

Master Geek

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  Reply # 356614 26-Jul-2010 16:01 Send private message

Our connection is still working but had to change to Xtra's DNS servers, can't access Snap's Web/DNS/Mail servers at present.



11 posts

Geek
  Reply # 356616 26-Jul-2010 16:03 Send private message

heavenlywild: Have you tried restarting your modem? Just double checking...


buddy, comon...

BDFL
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  Reply # 356617 26-Jul-2010 16:03 Send private message

I've seen other reports of affected people on Twitter as well. Same story, something DNS-related...






Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) 

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11 posts

Geek
  Reply # 356626 26-Jul-2010 16:11 Send private message

can someone give me their customer service phone number ?

60 posts

Master Geek

Subscriber
  Reply # 356627 26-Jul-2010 16:13 Send private message

they'll be well aware of it, best to let them get on with fixing it rather than tying up the phone lines.



11 posts

Geek
  Reply # 356630 26-Jul-2010 16:15 Send private message

lokeynz: they'll be well aware of it, best to let them get on with fixing it rather than tying up the phone lines.


k, fair enough.

Ex-Samsung Fanboy
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  Reply # 356647 26-Jul-2010 16:40 Send private message

Snap at home and work and no connection at either.




Devices: Samsung Captivate (AT&T Galaxy S) and HTC One on Telecom. Samsung Galaxy Tab 2.

SCM

295 posts

Ultimate Geek

Subscriber
  Reply # 356652 26-Jul-2010 16:52 Send private message

Its back now after an outage of about 1.5 hours.
Would be good to know the cause



11 posts

Geek
  Reply # 356654 26-Jul-2010 16:53 Send private message

ye, its back

29 posts

Geek
  Reply # 356693 26-Jul-2010 18:03 Send private message

fyi, I had the same issues, had to change to xtra's dns servers.. I tried calling in but the call couldnt be connected.. No disconnect tone, no busy tone.. the call would "click" like it got to the right number, then sat idle

Ex-Samsung Fanboy
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  Reply # 356854 27-Jul-2010 00:36 Send private message

Word is a Fibre got cut or damaged.




Devices: Samsung Captivate (AT&T Galaxy S) and HTC One on Telecom. Samsung Galaxy Tab 2.

694 posts

Ultimate Geek
  Reply # 356857 27-Jul-2010 00:52 Send private message

My service was down for a few seconds, back up, and repeated this for around 10 minutes, then went dead shortly after 3.30pm. Connection was back up without DNS service shortly after 6pm. My connection was also getting 25% packet loss. Everything was back to normal by 6.30pm.

I called Snap and they said there had been a problem at the Christchurch exchange and that some users were affected more than others.

 

 

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