Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



BDFL
49515 posts

Uber Geek
+1 received by user: 4372

Administrator
Trusted
Geekzone
Subscriber

Topic # 72927 5-Dec-2010 09:26 Send private message

It seems Slingshot is getting cornered - too many customers complaining about quality of services or customer service received.

TUANZ has called the Hon Steven Joyce, Minister of Communications, to the task, by asking the government to make it mandatory telcos and ISPs join the TDRS. According to their blog it's time to get serious about dispute resolution:

"What is lacking is a clear direction on funding for the scheme.  TUANZ is fed up.  We're fielding calls from disgruntled (mostly Slingshot) customers, on a regular basis. They're not covered and they've got nowhere to go."





Create new topic
1615 posts

Uber Geek
+1 received by user: 66

Trusted

  Reply # 413197 5-Dec-2010 22:34 Send private message

If Slingshot still claim to have won the TUANZ award, why don't TUANZ just send them a bill for membership -- otherwise request ComCom to investigate misleading advertising.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



BDFL
49515 posts

Uber Geek
+1 received by user: 4372

Administrator
Trusted
Geekzone
Subscriber

  Reply # 413204 5-Dec-2010 22:41 Send private message

You are getting confused between TUANZ and the DTR.




7679 posts

Uber Geek
+1 received by user: 265

Trusted
Subscriber

  Reply # 413456 6-Dec-2010 13:58 Send private message

In Australia membership to the TIO (similar to the TDR) is compulsory for ISP's.

The way they have set it up is the TIO is self funded so whenever the TIO finds the ISP at fault the ISP must pay the TIO a fine.

After a few years ISP's are now complaining that there is a perverse incentive at play where the TIO skips through due process and always finds the ISP at fault so they can get paid.

http://www.computerworld.com.au/article/339067/exetel_threatens_tio_lawsuit/

Basically huge care needs to be taken when making something like this compulsory or in the end down the line consumers will pay for it in higher prices.

So my questions would be how is the TDR funded and who's going to do dispute resolution for disputes between the TDR and the ISP?

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Judith Collins: I am resigning
Created by Presso, last reply by KiwiNZ on 31-Aug-2014 13:30 (60 replies)
Pages... 2 3 4


Suddenly limited to 1mbps download speed on spark VDSL
Created by Jase2985, last reply by hio77 on 30-Aug-2014 17:39 (45 replies)
Pages... 2 3


Orcon Global Mode launched
Created by freitasm, last reply by tgzerozone on 31-Aug-2014 13:22 (123 replies)
Pages... 7 8 9


Sluggish Macbook
Created by SATTV, last reply by SATTV on 30-Aug-2014 22:21 (19 replies)
Pages... 2


2Degrees Fraud Prevention "Text TALK to 233 now to keep talking"
Created by ArcticSilver, last reply by sonyxperiageek on 30-Aug-2014 22:03 (19 replies)
Pages... 2


Lightbox press event release
Created by freitasm, last reply by IcI on 30-Aug-2014 17:54 (562 replies)
Pages... 36 37 38


Recommendations for soundbar or similar for <$1k?
Created by jonathan18, last reply by michaelmurfy on 29-Aug-2014 21:11 (17 replies)
Pages... 2


Lightbox quality comments
Created by ronw, last reply by Lightbox on 31-Aug-2014 13:18 (65 replies)
Pages... 3 4 5



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.