Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



BDFL - Memuneh
52717 posts

Uber Geek
+1 received by user: 6303

Administrator
Trusted
Geekzone
Subscriber

Topic # 72927 5-Dec-2010 09:26 Send private message

It seems Slingshot is getting cornered - too many customers complaining about quality of services or customer service received.

TUANZ has called the Hon Steven Joyce, Minister of Communications, to the task, by asking the government to make it mandatory telcos and ISPs join the TDRS. According to their blog it's time to get serious about dispute resolution:

"What is lacking is a clear direction on funding for the scheme.  TUANZ is fed up.  We're fielding calls from disgruntled (mostly Slingshot) customers, on a regular basis. They're not covered and they've got nowhere to go."





Create new topic
1695 posts

Uber Geek
+1 received by user: 77

Trusted

  Reply # 413197 5-Dec-2010 22:34 Send private message

If Slingshot still claim to have won the TUANZ award, why don't TUANZ just send them a bill for membership -- otherwise request ComCom to investigate misleading advertising.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



BDFL - Memuneh
52717 posts

Uber Geek
+1 received by user: 6303

Administrator
Trusted
Geekzone
Subscriber

  Reply # 413204 5-Dec-2010 22:41 Send private message

You are getting confused between TUANZ and the DTR.




7903 posts

Uber Geek
+1 received by user: 362

Trusted
Subscriber

  Reply # 413456 6-Dec-2010 13:58 Send private message

In Australia membership to the TIO (similar to the TDR) is compulsory for ISP's.

The way they have set it up is the TIO is self funded so whenever the TIO finds the ISP at fault the ISP must pay the TIO a fine.

After a few years ISP's are now complaining that there is a perverse incentive at play where the TIO skips through due process and always finds the ISP at fault so they can get paid.

http://www.computerworld.com.au/article/339067/exetel_threatens_tio_lawsuit/

Basically huge care needs to be taken when making something like this compulsory or in the end down the line consumers will pay for it in higher prices.

So my questions would be how is the TDR funded and who's going to do dispute resolution for disputes between the TDR and the ISP?

Create new topic




Twitter & Pushbullet »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Follow us to receive updates on your mobile device or browser via Pushbullet:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.