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Topic # 73708 20-Dec-2010 13:54 Send private message



Draft ‘International Mobile Roaming Code’ released for public consultation

The country's telecommunications industry is taking steps to improve consumer confidence in International Mobile Roaming (‘IMR’) services – particularly in relation to providing more transparency on IMR pricing, and on how best to use IMR services. The Telecommunications Carriers’ Forum is taking a lead role with this: in consultation with the industry, Ministry of Consumer Affairs and Ministry of Economic Development, a code has been drafted specifying minimum standards for the information available to consumers of ‘outbound’ IMR services. It also presents guidelines for service providers on the options provided to customers for helping them to better manage their IMR charges.

While telecommunications service providers already provide detailed pricing information to their roaming customers, there is a need for clear and consistent information on IMR pricing, charging, and related services. The ‘International Mobile Roaming Code’ is now being released for public consultation. The deadline for submissions is 15 February 2011.

One of the Code’s key objectives is to set out ‘Measures’ to be implemented by service providers. The measures are aimed at ensuring that pricing is presented in a ‘clear, consistent, timely, and useful manner’ – enabling customers ready access to IMR-specific information when they most require it (before or while they are travelling).

Minimum requirements detailed in the Code include those relating to the provision of tariff-specific information, and to ‘IMR information’ for customers wanting to enable/disable IMR services on their accounts.

In addition to its minimum requirements, the Code contains ‘Optional Initiatives’. These identify ‘information channels’ for further enabling service providers to raise awareness of their IMR prices and related information. Airports, departure points, and travel agents are included in the channels recommended as opportunities for increasing consumer awareness on IMR pricing and services.

Also included in the Code is the ‘TCF International Mobile Roaming Guide’, setting out recommended parameters for providing consumers with examples of the likely charges for common uses of roaming.

Telecommunications Carriers’ Forum CEO David Stone has welcomed activity on the Code, and is urging all interested parties to take full advantage of the public consultation process.

‘The industry’s operators already do provide detailed pricing information to their roaming customers. They have endeavoured to reduce the complexity of their roaming plans by, for one thing, introducing initiatives such as zone-based pricing.

‘Despite these efforts, there’s been a continuing industry-wide awareness of customer concerns and ‘bill shock’‑ particularly for those who’ve been using international roaming.’

The Code, he said, is a genuine endeavour to provide clarity and practical standards for operators to follow ‑ and to help ensure consumers are fully aware of the options available to them when considering or selecting an IMR function.

The Code for Information on International Mobile Roaming Services and Charges (‘International Mobile Roaming Code’) will be a ‘self-regulated’ Code. It will take immediate effect from the date it is approved by the TCF Board. 





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  Reply # 419430 20-Dec-2010 13:57 Send private message

Also note this is "how to notify customers about charges while roaming"... It's not about the price charged...





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  Reply # 419437 20-Dec-2010 14:06 Send private message

I had a read through it this morning. I am pretty confident 2degrees is already complying with it, but still, it's nice to see it codified.

//Still fundamentally opposed to the emails per megabyte yardstick. Is that a metric or imperial email?




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  Reply # 419866 21-Dec-2010 09:59 Send private message

freitasm: Also note this is "how to notify customers about charges while roaming"... It's not about the price charged...



So it's just the entree. Frown

The main course (charging) is what interests cellphone account holders!!!

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  Reply # 419868 21-Dec-2010 10:11

Let's hope this leads on to better pricing... $30/MB for a Kiwi in AUS is silly when it's only $2/MB for an Ozzy in NZ!




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  Reply # 419944 21-Dec-2010 13:56 Send private message

freitasm: Also note this is "how to notify customers about charges while roaming"... It's not about the price charged...



It's a bit like a mugger saying "This is going to hurt" before punching you in the face and stealing your wallet.


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  Reply # 419946 21-Dec-2010 14:01 Send private message

JonC:

It's a bit like a mugger saying "This is going to hurt" before punching you in the face and stealing your wallet.



Except that, unlike the mugger, you can then decide not to use your phone while roaming.




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  Reply # 419947 21-Dec-2010 14:07 Send private message

SaltyNZ:
JonC:

It's a bit like a mugger saying "This is going to hurt" before punching you in the face and stealing your wallet.



Except that, unlike the mugger, you can then decide not to use your phone while roaming.


That's true, my analogy isn't quite right.  The regulations would mean that the mugger will give you warning that if you walk down that street, you'll get your wallet nicked.


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  Reply # 419948 21-Dec-2010 14:08 Send private message

SaltyNZ: 
Except that, unlike the mugger, you can then decide not to use your phone while roaming.


Except THAT is like buying a Ferrari and parking it in the garage, in case it gets dirty or dented.



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  Reply # 419960 21-Dec-2010 14:24 Send private message

Oh, my... Bad analogies are bad ;)





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  Reply # 419978 21-Dec-2010 14:44 Send private message

JonC:
That's true, my analogy isn't quite right.  The regulations would mean that the mugger will give you warning that if you walk down that street, you'll get your wallet nicked.



Sounds fair to me...




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  Reply # 420018 21-Dec-2010 16:01 Send private message

JonC:
SaltyNZ:
JonC:

It's a bit like a mugger saying "This is going to hurt" before punching you in the face and stealing your wallet.



Except that, unlike the mugger, you can then decide not to use your phone while roaming.


That's true, my analogy isn't quite right.  The regulations would mean that the mugger will give you warning that if you walk down that street, you'll get your wallet nicked.


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  Reply # 420038 21-Dec-2010 17:03 Send private message

JonC:
SaltyNZ:
JonC:

It's a bit like a mugger saying "This is going to hurt" before punching you in the face and stealing your wallet.



Except that, unlike the mugger, you can then decide not to use your phone while roaming.


That's true, my analogy isn't quite right.  The regulations would mean that the mugger will give you warning that if you walk down that street, you'll get your wallet nicked.



or, to put it a slightly less provocative way,  like a toll road sign that says "to use this more convenient, but entirely optional, road you must pay a fee."

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  Reply # 420097 21-Dec-2010 19:30 Send private message

NonprayingMantis: 

or, to put it a slightly less provocative way,  like a toll road sign that says "to use this more convenient, but entirely optional, road you must pay a hugely exorbitant fee."


There - fixed that for you! :) 

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