Important notice for customers with a Touch2Pay Samsung Galaxy S III.
Customers who have purchased a Touch2Pay Samsung Galaxy S III from a 2degrees store in Wellington before Monday 13th August and use the Snapper Mobile app will need to swap out their current SIM card for a new Touch2Pay v2 SIM card before they update to the latest Galaxy S III software that Samsung will be providing shortly.
The new software upgrade from Samsung for the Galaxy S III makes a change to the interface between the Android Operating System and the SIM card which introduces a compatibility issue. This prevents the Snapper Mobile app on your smartphone from being able to read your Snapper balance or top up. The swap out to a Touch2Pay v2 SIM removes this incompatibility.
Before upgrading to the latest Samsung Galaxy S III phone software, you’ll need to swap out your SIM at your nearest 2degrees store in Wellington. The staff in-store will provide you with the new Touch2Pay v2 SIM and organise a Snapper balance transfer (including any travel passes and travel concessions). Please accept our apologies for any inconvenience this may cause you.
For more information and to find out whether this issue affects you, please visit snapper.co.nz/touch2payv1simswap
Please note: This SIM swap out does not affect customers who have other Touch2Pay smartphones.