I own an HTC one X, but just over a month ago I had some technical issue with the handset so took it to the store I brought it from Ezigadget.co.nz. I brought it from there store In Dukes Arcade, Maners Mall,Wellington.
The phone was sent to his Auckland tech center who confirmed that the motherboard had a manufacturing fault and needed to be returned to the factory to the be repair or replaced.
Today I was going to check in on my warranty, so I googled the Store to get the phone number (seemed easier than getting all the paper work out) only to find this posted.
Due to personal circumstance, we have come to the conclusion that we can no longer serve the customer as we would like in our business endeavours.We are therefore reluctantly forced to anounce that we are closing down on 31st Oct. 2012.
We would like to take this opportunity to wish our customers and clients the very best and thank them all sincerely for their support.If you need to claim the warranty, please email us to [email protected] or [email protected]
This as you can suspect had me very worried. I then got the paper work out of my back and phoned the number listed only to find the phone had be disconnected.
At this point I ran down to the store in the hope of talking to the manager only to find the store closed and stripped empty with a real-estate agents sign in the window.
I managed to obtain the managers personal cell phone number and phoned him, he was very defective and cagey.
He told me that he was no-longer running the store, that "I don't work there anymore" He then said he would follow up on my phone for me and was in the middle of writing a email or Text to everyone with outstanding issues, he then tried to imply he was starting up an online only store but as you can tell the only site has been taken down as well.
So any-how.... long story for a simple question: Do you think I have legal grounds to ask for a cash refund, It has been over a month, his own tech team said it was a factory fault and I have very very strong fear that he has infarct liquidated and has no intent to honor my warranty.
Thanks team I know this inst really a Android tech issue but any help would be great!!