One of the Geekzone Telecom reps Peter has been assisting with my situation behind the scenes which has been a great help. I can only assume that it is as a result of his help that Telegistics have sent my phone to Samsung so they can take a look at it. Unfortunately I'm not clear as to what they are looking at as the explanation I received from the store was suitably vague. I'm told I should hear something more early next week. Time will tell but it's progress.