Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5


10 posts

Wannabe Geek


  Reply # 717503 15-Nov-2012 09:38 Send private message

Latest update:

One of the Geekzone Telecom reps Peter has been assisting with my situation behind the scenes which has been a great help.  I can only assume that it is as a result of his help that Telegistics have sent my phone to Samsung so they can take a look at it.  Unfortunately I'm not clear as to what they are looking at as the explanation I received from the store was suitably vague.  I'm told I should hear something more early next week.  Time will tell but it's progress.

13 posts

Geek


  Reply # 717539 15-Nov-2012 10:28 Send private message

i hope you get a decent outcome on this, whether it be a new phone or they fix the issue

1762 posts

Uber Geek
+1 received by user: 347

Trusted
Spark NZ

  Reply # 721273 22-Nov-2012 12:59 Send private message

I'll let Tim post the update as to what's gone on.




I work for Spark, but as always my views are my own.



10 posts

Wannabe Geek


  Reply # 721278 22-Nov-2012 13:10 Send private message

Hi all,

I'm back in possession of my fully functioning Samsung Galaxy 3 and in the end I did not have to pay for the repair.  A big thanks to Peter Lambrechtsen for supporting me in getting this resolved.  If it wasn't for Peter I would probably be still arguing the point with the imbeciles at Telegistics.  Bravo.

Cheers

Tim

7288 posts

Uber Geek
+1 received by user: 907

Trusted
Subscriber

  Reply # 721279 22-Nov-2012 13:11 Send private message

Glad you got a positive result. What was the fault and what was the repair?



10 posts

Wannabe Geek


  Reply # 721289 22-Nov-2012 13:27 Send private message

The repair was a replacement main board. The staff at the store weren't able to tell me whether they found fault with the original, just that it had been replaced under warranty. I would be curious to know whether after all the testing Samsung did if they found a fault... not sure I'll ever know.

7378 posts

Uber Geek
+1 received by user: 408


  Reply # 721300 22-Nov-2012 13:31 Send private message

TimOB: The repair was a replacement main board. The staff at the store weren't able to tell me whether they found fault with the original, just that it had been replaced under warranty. I would be curious to know whether after all the testing Samsung did if they found a fault... not sure I'll ever know.


That's all very good, but from what you previously said, they were required to do this anyway under the CGA. It would be good to know if they had made an error with their original diagnosis or not. I assume they did make an error if they repaired it under warranty, as the warranty would have been voided otherwise.

7288 posts

Uber Geek
+1 received by user: 907

Trusted
Subscriber

  Reply # 721304 22-Nov-2012 13:34 Send private message

mattwnz:
TimOB: The repair was a replacement main board. The staff at the store weren't able to tell me whether they found fault with the original, just that it had been replaced under warranty. I would be curious to know whether after all the testing Samsung did if they found a fault... not sure I'll ever know.


That's all very good, but from what you previously said, they were required to do this anyway under the CGA. It would be good to know if they had made an error with their original diagnosis or not. I assume they did make an error if they repaired it under warranty, as the warranty would have been voided otherwise.


Or, it was assessed that damage to reputation by exposure of the story, regardless of who was at fault was deemed significant enough to warranty replacement anyway.

1343 posts

Uber Geek
+1 received by user: 182

Trusted

  Reply # 741005 7-Jan-2013 12:51 Send private message

Just as an update to this, this seems like a very clear cut case of the Samsung S3 Sudden Death hardware problem.

One of the key things is that the phone will show no product name and a status of Custom.  This is because the Memory Chip has died, so the checksum fails and shows custom.

If this does happen (and it sounds like it's happening to many people) Samsung are fully aware of it, so fight to get your phone repaired!




10 posts

Wannabe Geek


  Reply # 741011 7-Jan-2013 12:59 Send private message

Thanks Muppet,  I've had a few people send me links about this developing situation with the SG3.  It's a shame that I had to battle for weeks to get it resolved without being armed with this information.  Hopefully it will help any others who have the same issue.

Cheers
Tim

PS - phone is still working fine.  Fingers crossed it remains that way.

1343 posts

Uber Geek
+1 received by user: 182

Trusted

  Reply # 741013 7-Jan-2013 13:03 Send private message

TimOB: Thanks Muppet,  I've had a few people send me links about this developing situation with the SG3.  It's a shame that I had to battle for weeks to get it resolved without being armed with this information.  Hopefully it will help any others who have the same issue.

Cheers
Tim

PS - phone is still working fine.  Fingers crossed it remains that way.


Yes, hopefully you have been given a mainboard that doesn't have the problem!  Good luck!

7378 posts

Uber Geek
+1 received by user: 408


  Reply # 741030 7-Jan-2013 13:30 Send private message

muppet: Just as an update to this, this seems like a very clear cut case of the Samsung S3 Sudden Death hardware problem.

O



Surely they would know the batches, so can do a proper recall. Not unless it could potentially affect a huge number. Anyone know how to do a full phone backup, like you can do with an iphone, where you can restore the data to a new device? Kies supposedly can, but it fails for me to complete the backup. There look to be other software packages out there, but they either cost, or need you to root the phone, which then void the warranty, which defeats the purpose.

1343 posts

Uber Geek
+1 received by user: 182

Trusted

  Reply # 741050 7-Jan-2013 13:47 Send private message

mattwnz:
Surely they would know the batches, so can do a proper recall.


I highly doubt they'll do a recall.  Too expensive, too much bad PR.  Much easier to just fix them quietly as they fail.  It's not like with a car where lives are at risk.

mattwnz: Anyone know how to do a full phone backup, like you can do with an iphone, where you can restore the data to a new device? Kies supposedly can, but it fails for me to complete the backup. There look to be other software packages out there, but they either cost, or need you to root the phone, which then void the warranty, which defeats the purpose.


I use Dropbox which backs up all the photos I take automatically.  I use "SMS Backup and Restore" from the App store to backup my SMS.  Everything else is pretty much backed up to "The cloud" for whatever app it is (Catch notes to catch.com, Google apps to Google) etc.

That said, I've had a few issues backing up with Kies before, but after a reboot and trying again a few times, it tends to work.  Kies is a god aweful piece of software though, I don't think I'd really trust it to properly restore my phone if it had to.

7378 posts

Uber Geek
+1 received by user: 408


  Reply # 741096 7-Jan-2013 14:49 Send private message

muppet: 

I highly doubt they'll do a recall.  Too expensive, too much bad PR.  Much easier to just fix them quietly as they fail.  It's not like with a car where lives are at risk.


You are probably right, although apple have in the past done recalls. The thing is under nz consumer law I don't beleive products are allowed to be sold with minor defects, or known defects, as products must be free of minor defects.
So if there is a known defect with their phones which they are still selling, I can't see how they can really be sold in NZ.

7288 posts

Uber Geek
+1 received by user: 907

Trusted
Subscriber

  Reply # 741110 7-Jan-2013 15:08 Send private message

mattwnz:
muppet: 

I highly doubt they'll do a recall.  Too expensive, too much bad PR.  Much easier to just fix them quietly as they fail.  It's not like with a car where lives are at risk.


You are probably right, although apple have in the past done recalls. The thing is under nz consumer law I don't beleive products are allowed to be sold with minor defects, or known defects, as products must be free of minor defects.
So if there is a known defect with their phones which they are still selling, I can't see how they can really be sold in NZ.


It's not every phone, and it's a relatively shortly known "confirmed" issue, and so long as there is a warranty process in place, I can't see it being blocked. 

1 | 2 | 3 | 4 | 5
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Got a good ol parking fine
Created by Lyderies, last reply by freitasm on 1-Nov-2014 23:06 (31 replies)
Pages... 2 3


Government Limos
Created by networkn, last reply by Bung on 31-Oct-2014 12:39 (94 replies)
Pages... 5 6 7


How good is your general Science Knowledge?
Created by Aredwood, last reply by Hobchild on 1-Nov-2014 23:24 (49 replies)
Pages... 2 3 4


Shutup and take my money (via NFC on my mobile phone)
Created by sxz, last reply by sonyxperiageek on 31-Oct-2014 22:34 (24 replies)
Pages... 2


OneDrive code giveaway - go!
Created by freitasm, last reply by PhantomNVD on 1-Nov-2014 10:31 (36 replies)
Pages... 2 3


Uber: a cheaper taxi ride?
Created by kingdragonfly, last reply by livisun on 31-Oct-2014 14:47 (34 replies)
Pages... 2 3


Sky will be 'upgrading software' of My Sky to connect to internet. What does that mean?
Created by Geektastic, last reply by TwoSeven on 1-Nov-2014 17:43 (30 replies)
Pages... 2


DDos Protection from ISP
Created by charsleysa, last reply by freitasm on 31-Oct-2014 12:11 (46 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.