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401 posts

Ultimate Geek
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Topic # 112217 30-Nov-2012 17:56 Send private message

Hi there, I have had my S3 for less than a month now and just dropped it onto a tile floor from approx 1m. There is a crack on the screen and it does not respond to any sort of touches.



It has this case on it, useless as far as I am concerned.

What are my options? After searching online, it seems that the Samsung warranty will not cover the screen and i doubt Vodafone's will be either (I purchased it from them). Could insurance policy cover it? My dad takes care of that so I honestly have no idea what the process is. Otherwise what sort of costs am I looking at to replace the screen, will there be extra repairs due to the lack of touch response?

As a 16 year old who paid for it on his own, I really cannot afford another s3 or massive bills. I figure I'll take the phone into Vodafone tomorrow just to try my luck, if figure i may as well try...



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6840 posts

Uber Geek
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  Reply # 725262 30-Nov-2012 18:03 Send private message

If it is covered by house insurance, it is likely to have a large excess. You can get a new screen fitted for about $300 on trademe. It won't be covered by warranty.



401 posts

Ultimate Geek
+1 received by user: 1


  Reply # 725263 30-Nov-2012 18:05 Send private message

mattwnz: If it is covered by house insurance, it is likely to have a large excess. You can get a new screen fitted for about $300 on trademe. It won't be covered by warranty.

Ah bugger, thought that may be the case. Any idea where I can get it replaced, or do it myself?

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  Reply # 725284 30-Nov-2012 19:25 Send private message

Phexx:
mattwnz: If it is covered by house insurance, it is likely to have a large excess. You can get a new screen fitted for about $300 on trademe. It won't be covered by warranty.

Ah bugger, thought that may be the case. Any idea where I can get it replaced, or do it myself?


Trademe has listings. I think people sell screen kits on ebay too. 

Hawkes Bay
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  Reply # 725294 30-Nov-2012 19:54 Send private message

Feel for you bro - really do.

I have this Case Mate case and it has done its job 2 or 3 times that I have dropped my phone. Very happy with the quality.




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401 posts

Ultimate Geek
+1 received by user: 1


  Reply # 725296 30-Nov-2012 20:00 Send private message

tonyhughes: Feel for you bro - really do.

I have this Case Mate case and it has done its job 2 or 3 times that I have dropped my phone. Very happy with the quality.

Thanks man.

Ah well, that case look really badass, may have to get one after the screen gets fixed!

954 posts

Ultimate Geek
+1 received by user: 46


  Reply # 725297 30-Nov-2012 20:04 Send private message

It's the kind of thing we see every day at the shop, unfortunately it's an expensive fix $360.

If you're planning to fix it yourself I suggest you get the whole frame as removing the digitizer/display isn't easy.

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  Reply # 725302 30-Nov-2012 20:18 Send private message

Phexx:
tonyhughes: Feel for you bro - really do.

I have this Case Mate case and it has done its job 2 or 3 times that I have dropped my phone. Very happy with the quality.

Thanks man.

Ah well, that case look really badass, may have to get one after the screen gets fixed!

I'm really happy with it. It bulks up the edges of the phone a LOT.

Pros:
SUPER EASY to hold to phone (I can't keep hold of a naked S3 properly, S2 design was much better).
Has proved its worth on multiple drops.
~1 second removal.
~3 seconds to put on.
Looks really good.
Fit and finish is absolutely perfect. Edges all match up nicely, no defects, looks like the premium case that it is.
Volume and power buttons work flawlessly and feel great - no accidental pushes, and you can still feel the stock 'click'.
No reports from callers of muffled sound - mic is unobstructed.
Should be fine with any headphone plug you can throw at it.
Six months or so of abuse and still looks brand new.

Cons:
Very difficult to get out of gym shorts and business pants pockets (easy to get out of jeans though).
Takes some of the 'class' out of the handset (often take the phone naked when I know theres going to be $10k worth of smartphones on show at the bar/restaurant/party hahaha).




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
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401 posts

Ultimate Geek
+1 received by user: 1


  Reply # 725316 30-Nov-2012 21:11 Send private message

tonyhughes:
Phexx:
tonyhughes: Feel for you bro - really do.

I have this Case Mate case and it has done its job 2 or 3 times that I have dropped my phone. Very happy with the quality.

Thanks man.

Ah well, that case look really badass, may have to get one after the screen gets fixed!

I'm really happy with it. It bulks up the edges of the phone a LOT.

Pros:
SUPER EASY to hold to phone (I can't keep hold of a naked S3 properly, S2 design was much better).
Has proved its worth on multiple drops.
~1 second removal.
~3 seconds to put on.
Looks really good.
Fit and finish is absolutely perfect. Edges all match up nicely, no defects, looks like the premium case that it is.
Volume and power buttons work flawlessly and feel great - no accidental pushes, and you can still feel the stock 'click'.
No reports from callers of muffled sound - mic is unobstructed.
Should be fine with any headphone plug you can throw at it.
Six months or so of abuse and still looks brand new.

Cons:
Very difficult to get out of gym shorts and business pants pockets (easy to get out of jeans though).
Takes some of the 'class' out of the handset (often take the phone naked when I know theres going to be $10k worth of smartphones on show at the bar/restaurant/party hahaha).

Thanks for that, I certainly agree about the difficulty in holding the phone naked compared to the s2.

For anyone who is wondering, here is a pic of the screen on. It does actually look cool, if only it wasn't a cracked screen and a $300+ repair....

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