Rang the 0800 number on Friday, "yes sir your order will be dispatched this afternoon"
Rang on Monday for track and trace (couriers way out west can be fun!) "no tracking number available sir, I will look into it and call you back"
No call back of course!
Rang again this morning, "no tracking number is available, I will get someone to look into it and call you back"
"oh, you appear to be unhappy sir, why don't we just cancel the order"