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352 posts

Ultimate Geek


Topic # 113104 6-Jan-2013 18:09 Send private message

I've been helping a friend with his Samsung Galaxy S2.

The phone runs stock ICS and had been working fine for months, but one day it began going really slow.
For example, when using the messaging app, he clicks send and there's an animation moving the text to the thread. It now takes a few seconds after the animation for the text to appear in the thread.

Another example, exiting the messaging app takes sometimes 20 seconds.

Another example, it takes more than 10 seconds for the gallery to appear. He claims it was always lightning quick to open.

I've seen it reboot by itself. He says it crashes like that often.

I worked with him to backup all his pictures etc, then did a factory reset. His new strategy was to only install a few apps (facebook, business calendar) but the phone has again started presenting the same symptoms, in exactly the same stock apps.


I've suggested it's a hardware issue and that he should take it into the shop. Is there something I'm missing in diagnosis, or is my recommendation right?

Thanks

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  Reply # 740720 6-Jan-2013 18:35 Send private message

could be hardware have you checked how much Ram it has as that can slow down things and cause reboots.

Try taking out est SD as it may be trying to read files that maybe damaged, likewise internal SD may need to be formatted.

Pay to check apps that have been installed before it started to slow down.

Also check Taskmanager and see if there is anything loaded thats taking a lot of ram




Galaxy S5 G900F
Samsung (custom)  KITKAT 4.4.2 

Galaxy Gear 2  Smart watch (great gadget )







352 posts

Ultimate Geek


  Reply # 740726 6-Jan-2013 19:13 Send private message

jeffnz: could be hardware have you checked how much Ram it has as that can slow down things and cause reboots.

Try taking out est SD as it may be trying to read files that maybe damaged, likewise internal SD may need to be formatted.

Pay to check apps that have been installed before it started to slow down.

Also check Taskmanager and see if there is anything loaded thats taking a lot of ram


already took the external sdcard out, which made no difference. the external sd card was removed before the factory reset, and hasn't been put back in.

the problem comes back with a reboot. in fact, the reboot process is deathly slow. it takes all my patience to troubleshoot it.

task manager has no other apps running.




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  Reply # 740733 6-Jan-2013 19:49 Send private message

That's what happens to mine when I overdo an undervolt



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Ultimate Geek


  Reply # 740735 6-Jan-2013 20:01 Send private message

No hacking involved. Its a stock phone

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  Reply # 740751 6-Jan-2013 20:30 Send private message

I know I'm just saying it could be the cpu or gpu on its last few breaths or its overheating or something related to these things



352 posts

Ultimate Geek


  Reply # 740765 6-Jan-2013 21:25 Send private message

I agree. Suspect cpu hardware. Especially that summer has arrived

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