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Topic # 108920 8-Sep-2012 17:09 Send private message

Hi guys,

I've recently returned from overseas this morning, and my phone won't register on XT.

It's been working all through Europe, the Middle East and Australia without issue, and is now only not working in NZ!

I'm with Digital Island, and I've called them. Their diagnosis is a faulty SIM card, but it was literally working 5 hours ago in transit in Australia, and I can make emergency calls OK. They can't have it looked at properly until Monday, but I'm keen to be able to use my phone over the weekend.

WiFi etc. all works fine and I've re-entered all of the APN details without success. No voice or data is available, I just get Android's generic "This SIM cannot connect to the network" message,

Any help would be greatly appreciated!

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Vodafone NZ

  Reply # 683147 8-Sep-2012 17:12 Send private message

Have you done a manual network selection?

Is 3G enabled on the handset under network settings?






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  Reply # 683150 8-Sep-2012 17:14 Send private message

Hi John,

Yep - I've tried selecting the network manually, and all mobile data settings are enabled.

Cheers

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Vodafone NZ

  Reply # 683154 8-Sep-2012 17:27 Send private message

Incorrect data APN settings would not stop a handset logging onto a network, It would only impact data access,

Have you tried the roaming menu in the STK?




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  Reply # 683289 9-Sep-2012 03:34 Send private message

Hi Bobby I've had this exact same issue before with the S III when returning from roaming overseas. Here's how to fix it:

1. Open the app drawer.
2. Scroll to the TelecomNZ app and open it. (Your app might be Digital Island, not sure)
3. Press 'Roaming Menu'.
4. Select 'Manual'.
5. Ensure 'TNZ' is selected. (Or in your case if that's not there, choose the option that doesn't say 'Sponsor')
6. You'll be back to normal!




Me: | Apple MacBook Pro 15" w/ Retina Display (2013) | Apple MacBook Air 13" (2013) | Apple iPad mini w/ Retina Display Wi-Fi+4G 64GB (2013) | Samsung Galaxy Note 3 | Apple TV (2010 & 2012) | Roku 3 | Google Chromecast |

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  Reply # 683307 9-Sep-2012 09:25 Send private message

Corkster - works like a charm!!

Thanks heaps man - appreciate it! I owe you a beer - legend!

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  Reply # 683315 9-Sep-2012 09:45 Send private message

Digital Island seems to be a bit out of the depth in this side of the roaming support.

On the other hand, Telecom New Zealand needs to improve their roaming urgently. I have been caught on this same problem when going from place to place in the USA - works somewhere, it doesn't in another, until you manually change the settings. And it took me a few days before finding this.

Then we start seeing people reporting the same when going to other places.

Telecom, if you're reading, you really need to make roaming transparent.




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  Reply # 683365 9-Sep-2012 11:43 Send private message

BobbySmith: Corkster - works like a charm!!

Thanks heaps man - appreciate it! I owe you a beer - legend!


No problem mate!




Me: | Apple MacBook Pro 15" w/ Retina Display (2013) | Apple MacBook Air 13" (2013) | Apple iPad mini w/ Retina Display Wi-Fi+4G 64GB (2013) | Samsung Galaxy Note 3 | Apple TV (2010 & 2012) | Roku 3 | Google Chromecast |

Wife: | Apple iPad mini Wi-Fi 64GB (2012) | Samsung Galaxy S4 |

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